Senior Patient Services Representative - Primary Care (Sugar Land/Riverstone)

Responsibilities

• Performs patient check in/check out functions and appointment scheduling.
• Serves as a role model and mentor for less experienced staff.
• Supports timely, accurate claims submission and performs registration and/or other revenue cycle functions.
• Provides general operations assistance and/or patient service tasks specific to the scope of the department.

Qualifications

• High School diploma or equivalent.
• Five years of experience, including three years in a related healthcare role.

Skills and Abilities

• Demonstrates skills and competencies necessary to safely perform the assigned job.
• Effective communication skills, both verbal and written.
• Strong customer service and phone/scheduling skills.
• Broad computer skills, including word processing applications and software systems like the electronic medical record.
• Basic medical terminology knowledge.
• Working knowledge of revenue cycle components and insurance requirements.

Essential Functions

• Contributes to a positive work environment and dynamic team.
• Collaborates with the interprofessional health care team.
• Performs patient check in/check out functions.
• Inputs accurate scheduling and registration data.
• Coordinates patient flow and handles add-ons, reschedules, and cancellations.
• Communicates with patients, physicians, and other team members.
• Generates reports and assists with department correspondence.
• Ensures patient information is conveyed appropriately while complying with confidentiality and HIPAA regulations.
• Participates in inventory management.