Senior Patient Service Representative - Family Medicine

About the role

Join our team as a full-time Senior Patient Service Representative with BJC Medical Group in O'Fallon, Illinois. This is a rare opportunity to join a great team!

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Collaborates with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
• Provides training and support to both new & existing staff.

Requirements

Outpatient Preferred Medical Office Experience, 40-Hours per week Day Shift, Benefit Eligible, NO CALL, NO WEEKENDS, NO HOLIDAYS.

Preferred Qualifications

• Role Purpose: The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.
• Minimum Requirements: Education - High School Diploma or GED; Experience - 2-5 years Experience; Preferred Requirements - 5-10 years Experience.

Benefits and Legal Statement

BJC Total Rewards: Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date. Disability insurance* paid for by BJC. Annual 4% BJC Automatic Retirement Contribution. 401(k) plan with BJC match. Tuition Assistance available on first day. BJC Institute for Learning and Development. Health Care and Dependent Care Flexible Spending Accounts. Paid Time Off benefit combines vacation, sick days, holidays and personal time. Adoption assistance.

To learn more, go to our Benefits Summary. Not all benefits apply to all jobs.

Equal Opportunity Employer.