Senior Patient Services Representative - Primary Care (Sugar Land)

About the role

The Senior Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions.

Responsibilities

• Perform patient check in/check out functions
• Obtain and input accurate scheduling and registration data to initiate financial clearance activities as needed
• Perform more complex processes related to scheduling or other clinic related protocols
• Coordinate patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards
• Provide appropriate notification of issues that may result in service delays or denials
• Handle add-ons, reschedules, and cancellations appropriately and as per department protocol
• Function as a role model and mentor for less experienced staff and serve as the next level resolution source for problems

Requirements

• High School diploma or equivalent education
• Five years of experience to include three years experience in a related role within healthcare

Skills

• Demonstrates the skills and competencies necessary to safely perform the assigned job
• Sufficient proficiency in speaking, reading, and writing the English language
• Ability to effectively communicate with patients, physicians, family members and co-workers
• Strong customer service, phone and scheduling skills
• Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
• Knowledge of basic medical terminology
• Ability to analyze and solve problems
• Working knowledge of revenue cycle components and insurance requirements for reimbursement

Qualifications

The ideal candidate will have a strong focus on customer service, excellent communication skills, and the ability to work effectively in a team environment.