Patient Service Representative

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove things like "Join Our Team as a Patient Service Representative! ..."? That's part of description but not boilerplate; we can keep as prose under About the role maybe. We need to parse content. Let's extract sections: - About the role: The description includes: "The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients." Also "Join Our Team as a Patient Service Representative! We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you! Discover why Intermountain Health is a great place to work (youtube.com)" That's more about the role and invitation. We'll put that in About the role. - Responsibilities: The "Essential Functions" list: many bullet-like sentences. We'll convert each sentence into

under

. Must preserve all details. - Requirements: Might be Minimum Qualifications? Usually Requirements = Minimum Qualifications. We'll treat Minimum Qualifications as Requirements. - Qualifications: Preferred Qualifications. - Skills: list of skills. - Benefits: The posting mentions "Benefits Eligible: Yes, check them out here" and later "We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here." That's benefits info but not specific list. The rule: do NOT create Benefits section unless posting actually states them. It does state benefits eligible and mentions generous benefits package, but not specific benefits. It's vague. Should we include? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It states "Benefits Eligible: Yes, check them out here" and later mentions benefits package. That's stating benefits exist but not details. Is that enough? Probably yes, we can include Benefits section with that statement. But we must not include filler like "commensurate with experience". This is not filler; it's stating eligibility. We'll include a

summarizing that benefits are eligible and refer to link. - Pay: The posting includes "Entry Rate: $18.31 - $23.80 depending on experience" and later "The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.31 - $23.80". So we have pay info. Include Pay section with that range. - Schedule: The posting includes "Shift Details: Part-time, 20 hours per week, two day shifts per week, Saturday rotations every 2-3 months" and "Scheduled Weekly Hours 20". So we have schedule info. Include Schedule section. Now we need to avoid duplication. Also remove duplicated lines like "The hourly range for this position is listed below." We'll keep just the pay range. We must not include application instructions like "By applying for a position with Intermountain, I acknowledge..." etc. That's boilerplate/legal; remove. Also remove EEO statement, AI platform description, privacy, etc. Also remove "Location: West Valley Clinic Work City West Valley City Work State Utah". That's location info; is that substantive? It's not a heading we have; we could include as a short paragraph maybe under About the role? But we have no heading for location. The instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short

or drop it. Location is minor metadata; we could fold into a short

maybe under About the role or at end. But we must preserve ALL substantive information. Location is substantive? Might be considered minor metadata but still info. We'll include a short

maybe after About the role: "

Location: West Valley Clinic, West Valley City, Utah.

" That seems fine. Also "Scheduled Weekly Hours 20" is part of schedule; we already have schedule. Now we need to ensure we don't create sections with filler. We'll produce:

About the role

... (combined description)

Location: West Valley Clinic, West Valley City, Utah.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
... etc. But note some sentences are awkward: "Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care." Might be duplicate; but we must preserve as is. We need to list each essential function sentence. Let's extract them from the text: "Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. Documents all phone calls accurately and completely in the electronic medical record (EMR). Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization . Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments. Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved." We need to split into sensible list items. Some sentences are long with multiple actions; we can keep as one
• each. Now Skills list: "Professional EtiquetteAdaptabilityComputer LiteracyPayment HandlingCritical ThinkingConfidentialityCollaborationTime ManagementProblem Solving". They are concatenated without spaces. We need to separate: Professional Etiquette, Adaptability, Computer Literacy, Payment Handling, Critical Thinking, Confidentiality, Collaboration, Time Management, Problem Solving. We'll output as
  • each. Minimum Qualifications: list: - Six months of customer service experience involving interactions with customers. - Demonstrated basic computer skills involving word processing and data entry. - Professional manner and strong interpersonal and communication skills. - Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. - Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. Preferred Qualifications: - One year of customer service experience involving interactions with customers in person and by phone. - Billing and collections experience. - Computer literacy in using electronic medical records (EMR) systems and other relevant software. - High school diploma or GED preferred. - Multilingual Physical Requirements: This is not a heading we have; but we could include under Requirements? The instruction only lists specific headings; we could fold into Requirements or maybe not include a separate section. Since we have no heading for Physical Requirements, we could include as a short paragraph under Requirements or maybe under a generic section? But we must preserve all substantive info. We could add a

    under Requirements after the list: "Physical Requirements: Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. Position may require standing for long periods of time, lifting supplies May assist patients into/out of the clinic." We'll keep that as a

    under Requirements. Now Benefits section: we have "Benefits Eligible: Yes, check them out here" and later statement about generous benefits package. We'll combine: "

    Benefits eligible: Yes. Intermountain provides a generous benefits package covering a wide range of wellness programs (health, happiness, security, connection, engagement). Learn more about the comprehensive benefits package here.

    " Pay section: "

    The hourly rate for this position ranges from $18.31 to $23.80, based on experience.

    " Schedule section: "

    Part-time, 20 hours per week; two day shifts per week with Saturday rotations every 2–3 months.

    " Now ensure we don't include any boilerplate like "We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here." We already captured that essence but we must not copy verbatim? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the exact wording? It says preserve ALL substantive information; do NOT invent or summarize away detail. That suggests we should not paraphrase or summarize; we should keep the exact text. However, we can include it as is within a

    . But we must also not include boilerplate like EEO etc. The benefits statement is not boilerplate; it's substantive. So we should include the exact sentence: "We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here." But we also have "Benefits Eligible: Yes, check them out here". We'll include both. Thus Benefits section could have two

    s: one for eligibility, one for the well-being statement. Now Pay: we have "Entry Rate: $18.31 - $23.80 depending on experience" and later "The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.31 - $23.80". We'll include both? Might be duplicate. We should preserve all substantive info but avoid duplication? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. The two statements are essentially same; we can keep one. We'll keep the first: "Entry Rate: $18.31 - $23.80 depending on experience". Or we could keep both but that's duplication