Patient Service Representative

Job Summary

Essential Functions

• Manages all aspects of patient appointments, including scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments.
• Greets patient, on the phone or in person, and obtains, verifies, updates and compiles all registration, demographic and insurance information.
• Answers telephone and provides information regarding fee services, appointments, insurance information and payment concerns.
• Enters patient charges into computerized billing system including recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments.
• Cross-trained in various processes, such as: Central Check In, Registration, Suite 5- Specialty Services, Appointment Center, Pre-Registration, External and offsites.
• Provides relief coverage, as needed.

Required Qualifications

• Minimum of HS Diploma or GED.
• Minimum of experience in a clerical position or equivalent formal training.
• Experience with medical insurance and medical terminology.
• Excellent customer service skills.
• Able to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor.
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records.
• Excellent verbal and written communication skills.
• Available to work evenings.

Physical Demands

• Typically sitting at a desk/table.

Additional Information

This is a Full-Time Union position classified as Non-Exempt. Benefits and compensation are based on the agreed Collective Bargaining Agreement for this position.