Senior Patient Services Representative- Cancer Center (Medical Center)

Houston Methodist · Houston, TX · 1 mo ago

HealthcareFull-time

Perform patient check‑in and check‑out functions.
Schedule appointments and manage complex scheduling processes and clinic protocols.
Serve as a role model and mentor for less experienced staff, providing next‑level resolution for problems.
Support timely, accurate claims submission and perform registration and other revenue‑cycle functions.
Provide general operations assistance and patient service tasks specific to the department’s scope.

Contribute to a positive, team‑focused work environment.
Collaborate with the interprofessional health‑care team, communicating pertinent patient care information comprehensively.
Coordinate patient flow with consistency, timeliness, and expert skill while meeting priority standards.
Notify appropriate parties of issues that may cause service delays or denials.
Handle add‑ons, reschedules, and cancellations according to department protocol.

Use excellent verbal, non‑verbal, and written communication to deliver high‑quality service to patients, physicians, guests, and employees.
Respond promptly to requests from staff, patients, physicians, and other team members.
Recognize and respond appropriately to urgent or emergent situations per protocol.
Contribute to patient, employee, and physician satisfaction and support effective revenue‑cycle processes.
Generate reports, assist with department correspondence, and provide other administrative assistance as directed.

Act as liaison among patients, medical staff, and third parties to resolve access and quality service matters.
Maintain open communication with physicians, patients, and service areas regarding actions taken and resolutions.
Enter patient and operational data into database systems with thoroughness, accuracy, and timeliness.
Ensure patient information is conveyed appropriately while complying with confidentiality and HIPAA regulations.
Assist clinical staff as permitted by the treatment center’s scope.

Accurately record charge entry, registration, scheduling, insurance verification/coordination, and obtain authorizations or referrals to meet financial objectives.
Perform front‑end revenue‑cycle duties as directed.
Educate patients and others about billing processes and potential financial responsibilities.
Organize time effectively, minimize incidental overtime, and set priorities.
Utilize department resources, equipment, and supplies efficiently.
Participate in inventory management to ensure adequate supply levels.

Display initiative to improve job functions and suggest process‑streamlining ideas for efficient patient flow and service quality.
Seek opportunities for learning beyond baseline competencies with a focus on continual development.

High school diploma or equivalent (GED, homeschool equivalency verification, or partial/full post‑secondary education).
Five years of experience, including at least three years in a related healthcare role.
Required licenses and certifications: (specific licenses not listed).

Demonstrated competence to safely perform assigned duties, validated through ongoing assessments.
Proficient reading, writing, and speaking in English, especially for activities impacting patient or employee safety.
Effective communication with patients, physicians, families, and co‑workers using a customer‑service focus and positive language.
Strong customer service, telephone, and scheduling skills.
Basic computer proficiency in word processing and electronic medical record systems.
Knowledge of basic medical terminology.
Ability to analyze and solve problems.
Working knowledge of revenue‑cycle components and insurance requirements for reimbursement.

FLSA status: Non‑exempt.
Work attire: Business professional required; uniform not required; scrubs not permitted.
On‑call: Not required, though employees may be called for emergencies (e.g., disaster, severe weather).
Travel: No travel required within or outside the Houston Metropolitan area.

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