Senior Patient Services Representative

At OrthoArizona, we bring together top orthopedic and sports medicine professionals to serve all orthopedic needs throughout the Valley. Our practice includes a wide range of orthopedic surgeons, mid-level providers, physical therapists, and occupational therapists. With over 75 locally and nationally renowned providers across 30 locations, as well as in-house state-of-the-art MRI capabilities, we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices. We are committed to best-in-class patient care, pioneering research and technology, and rewarding and recognizing our team members.

About the role

• Provide coverage at other clinics within the region for callouts and other planned paid time off.
• Act as the primary trainer for all new hires, mentor and train all patient service representatives on process improvement measures, and updated company policy and procedures.
• Greet patients and visitors in a prompt, courteous, and helpful manner, responding to routine requests for information.
• Register patients, including obtaining prior authorization, eligibility and benefits, scanning patient ID and insurance card, taking patient photos in EMR, and confirming patient demographics and paperwork for accuracy and completion.
• Relay benefit information to patients.
• Collect patient account balances, co-insurance, copays, deductibles, or estimated self-pay rates; prepare daily batch deposits.
• Interact with patients, family members, visitors, and healthcare team members; direct patient questions and/or complaints to the appropriate department; maintain efficient patient flow during check-in and check-out; check in outside vendors.
• Schedule patients for follow-up office visits or procedures, log no-show appointments; ensure proper authorization and/or valid referral documentation is included; assist in scanning.
• Maintain and organize the lobby area at the end of the day; lock up the clinic.
• Answer phones in a prompt, courteous, and helpful manner, screening and routing calls as needed; create phone notes in the patient electronic medical record and provide information to patients.
• Maintain medical records.
• Perform all other duties as assigned.

Requirements

• Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Ability to train others on practice management software and expand knowledge as updates occur.
• Follow all Standard Operating Procedures.
• Excellent customer service skills.
• High school diploma or GED.
• One year of medical office experience.

Benefits

• Robust paid time off package including sick time, holidays, and paid time off.
• Medical insurance with multiple plan options.
• Health Savings Account (HSA) with company contributions.
• Dental and vision insurance.
• 401(k) retirement plan.
• Pet Discount Plan.
• ID theft protection and legal assistance.