Senior Patient Services Representative

About the role

This position manages patient-facing administrative processes from initial contact through appointment preparation, including scheduling, registration, collection and verification of demographic and insurance information, referral processing, benefits verification, authorization requirements, and coordination of required documentation. The individual must demonstrate strong attention to detail, effective communication, sound judgment, and the ability to manage multiple workflows simultaneously in a busy medical clinic.

Responsibilities

• Scheduling
• Registration
• Collection and verification of demographic and insurance information
• Referral processing
• Benefits verification
• Authorization requirements
• Coordination of required documentation

Requirements

• High School Diploma or GED
• 18 months experience, with a minimum of 6 months in a clinical environment and 12 months in a customer service role
• No required certifications or licenses
• Hiring contingent upon a background check

Benefits

Benefits eligible: Yes

Pay

Targeted hourly pay up to $18.31, depending on education and experience.

Schedule

Monday – Friday, Standard/Fixed Schedule