Senior Patient Recruitment Specialist

About the role

The Senior Patient Recruitment Specialist supports the Covina, California site of Flourish Research. This position is full-time and requires a 40-hour workweek, Monday through Friday. The compensation range is $31 to $33 per hour, depending on experience.

Responsibilities

• Conduct phone screening interviews with potential study volunteers to determine their willingness and eligibility based on the study protocol.
• Communicate expectations around protocol for specified patient visits and procedures.
• Manage a high volume of calls while sitting for long periods.
• Ensure that potential study participants are called, screened appropriately, and followed up with expeditiously.
• Participate in planning meetings, trainings, and protocol reviews.
• Enter medical history and demographic information into a computerized database.
• Make reminder phone calls for pre-screens and screens scheduled.
• Be knowledgeable about upcoming studies and communicate thoughts on how to pre-screen, if applicable.
• Attend required meetings and training sessions to stay updated on federal regulations, study protocols, and Flourish policies.
• Perform all study-related duties in a time-and-cost-effective manner in adherence with Flourish policies.
• Work independently and in a team, staying on task and meeting deadlines.
• Represent Flourish Research professionally and courteously in interactions with various stakeholders.
• Maintain confidentiality of study protocol information and Protected Health Information (PHI).
• Adapt to additional tasks as requested.
• Assist in developing and implementing process improvements.
• Foster relationships across teams.
• Achieve 80% of individual quarterly goals and objectives.
• Train and mentor department new hires.
• Demonstrate good critical thinking and decision-making skills.
• Continuously demonstrate core values.

Requirements

• High School Diploma or equivalent.
• College degree preferred; however, not required.
• 3+ years of experience in the role, 5+ years of related experience (full/partial) within the research industry.
• Experience specifically in patient recruitment, understanding of related guidelines (IRB, FDA, GCP, and HIPAA) preferred but not required.
• Excellent interpersonal skills, including written and verbal communications.
• Good critical thinking and problem-solving skills.
• Detail-oriented, organized, self-motivated, and able to work independently and in a team.
• Professional and strong work ethic.
• Excellent customer service and telephone skills.
• Familiarity with medical terminology.
• Ability to adapt and take on additional tasks as requested.
• Assists in identifying and implementing process improvements.
• Seeks out opportunities to help achieve department/company goals.
• Proficiency of skills set needed for the position.
• Industry certification, as applicable by Flourish Research.

Qualifications

• Must be able to sit for an extended amount of time.
• Ability to work in a call center environment with occasional distractions and noise.
• Extensive computer use.
• Extensive driving and availability of an automobile.

Skills

• Core values and all skills required.
• Experience specifically in patient recruitment, understanding of related guidelines (IRB, FDA, GCP, and HIPAA) preferred but not required.
• Excellent interpersonal skills, including written and verbal communications.
• Good critical thinking and problem-solving skills.
• Detail-oriented, organized, self-motivated, and able to work independently and in a team.
• Professional and strong work ethic.
• Excellent customer service and telephone skills.
• Familiarity with medical terminology.
• Ability to adapt and take on additional tasks as requested.
• Assists in identifying and implementing process improvements.
• Seeks out opportunities to help achieve department/company goals.
• Proficiency of skills set needed for the position.
• Industry certification, as applicable by Flourish Research.

Benefits

• Health, dental, and vision insurance plans.
• 401(k) with a 100% employer match on the first 4% of employee contributions.
• Tuition reimbursement.
• Parental leave.
• Employee referral program.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• A generous PTO plan covering vacation, sick, personal days, and 8 paid holidays.

EEO Statement

Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.