Senior Patient Financial Navigation Specialist

About the Role

We are seeking an experienced Senior Patient Financial Navigation Specialist to join our team and help drive Veracyte's mission to serve patients globally. In this role, you will lead efforts to optimize the patient financial experience, working directly with patients and billing leadership ensure clarity, support, and transparency throughout the financial aspects of their healthcare journey. You will assess complex financial needs, interpret insurance benefits, and guide patients through payment plans and financial aid applications. As a senior team member, you will also serve as a key liaison between patients, providers, insurance companies, and internal stakeholders—resolving billing inquiries, identifying systemic issues, and recommending process improvements to reduce financial stress, improve operational efficiency and elevate the patient experience.

Location: East Coast-based preferred. Schedule: 11:30am-8pm ET.

Responsibilities

• Provide expert-level guidance to patients on financial matters, including insurance coverage, billing, and financial assistance.
• Collaborate with internal teams (billing, commercial, customer service) to streamline communication and resolve escalated issues.
• Mentor junior navigators and contribute to training programs and best practices.
• Analyze trends in patient financial concerns and contribute to strategic planning and policy development.
• Navigate payor portals, website or phone systems to check Eligibility, Prior Auth, Claim or Appeal statuses to obtain information needed to resolve patient inquiries with ease.
• Assist leadership with creating a culture of best-in-class patient experience that facilitates financial transparency and trust.
• Resolve billing concerns proactively and communicate clearly to build trust and confidence.

Qualifications

Education: High school diploma or GED required. Associate's or bachelor's degree in healthcare administration, business, or related field preferred.

Experience & Skills:

• 4+ years of experience in healthcare billing, insurance coordination, or patient financial services with proven record of delivering excellent patient experience.
• Extensive experience in patient financial navigation, healthcare billing, or insurance coordination.
• Proven ability to manage complex patient cases with empathy, clarity, and professionalism.
• Excellent communication and interpersonal skills to liaise effectively between patients, providers, and hospital staff.
• Passion for patient advocacy and a commitment to improving the healthcare experience.
• Experience working with CRMs (i.e., Salesforce) and Billing Software (i.e., Epic, XiFin, Quadax).
• Strong understanding of health insurance plans, benefits, and coverage verification processes.
• Expertise in explaining complex financial and insurance information to patients in a clear and empathetic manner.
• Ability to assess patient financial needs and recommend appropriate payment plans or financial assistance options.
• Experience with Microsoft Office (especially Word and Excel).

Pay

Pay range: $32—$35 USD per hour. The final salary offered will be dependent on several factors that may include but are not limited to years of experience, skillset, geographic location, industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.