Senior Partner Success Manager (Remote)

About the role

For our client, we are seeking a Senior Partner Success Manager (Remote) to join the team of a leader in the Business Services space. This role will own the success of multiple partner-led customer engagements, ensuring strong outcomes, clear visibility, and proactive risk management. The position is focused on building trusted relationships, aligning engagement execution to customer goals, and improving adoption and business results across a portfolio of accounts. It is well suited for a customer success professional who thrives in a fast-paced environment and can balance strategic oversight with hands-on execution.

Responsibilities

• Own and manage multiple partner-led customer engagements to drive successful outcomes
• Maintain visibility into each engagement's progress, scope, and adoption trends
• Serve as the primary decision-maker for engagement success and risk mitigation
• Develop a comprehensive understanding of customer goals and success criteria
• Conduct regular engagement reviews to identify and resolve at-risk engagements

Qualifications

• Bachelor's degree or equivalent education and experience
• 4+ years in Partner Success, Customer Success, Delivery Management, or related fields
• Proven experience managing a portfolio of 10-30 concurrent customer engagements
• Strong track record in metrics related to customer behavior and business outcomes
• Experience with AI-native technologies and customer engagement strategies

Benefits

• Remote work flexibility
• Opportunity to work with leading AI-native technology companies
• Access to ongoing professional development and training
• Collaborative, fast-paced team environment
• Chance to impact customer outcomes and engagement health

Pay

$105,000 – $110,000 annually