Senior Partner Success Manager

About the role

The organization operates in the integration and automation platform industry, addressing challenges companies face when connecting and optimizing their business processes. It offers a modern Integration and Automation Platform (iPaaS) that incorporates technologies like runtime AI and prebuilt integrations to simplify and enhance how businesses automate workflows and integrate systems. Recognized as a leader in its field, the organization has received notable industry awards and rankings that reflect its impact and growth in the iPaaS market.

The Senior Partner Success Manager role focuses on building and maintaining strong relationships within the service partner ecosystem to ensure high-quality implementations and positive customer outcomes. This position plays a critical role at the intersection of relationship management, delivery oversight, and cross-functional coordination, driving the health and maturity of the partner program. The role contributes by acting as a liaison between partners and internal teams, identifying risks early, and advocating for program improvements.

Responsibilities

• Build and maintain trusted relationships across partner organizations, including delivery teams and executives.
• Manage the health of a partner portfolio through regular check-ins and risk identification.
• Ensure high implementation quality and hold partners accountable to customer journey standards.
• Utilize AI tools to analyze support data and streamline partner communications.
• Prepare actionable partner health reports for leadership.
• Maintain and update internal partner rankings to guide work routing.
• Represent partner feedback within the organization to support program enhancements.
• Collaborate with Partner Account Managers to monitor partner availability and anticipate supply gaps.
• Lead or contribute to initiatives aimed at improving the partner program.

Requirements

• Bachelor’s degree in Business, Engineering, Information Systems, or related field.
• Minimum five years’ experience in enterprise software implementation, project management, business process consulting, or customer success management.
• Experience managing external client, vendor, or partner relationships and multiple projects.
• Preferred experience in SaaS, CRM, ERP applications, and knowledge of application integration technologies.
• Strong relationship management skills across organizational levels.
• Effective written and verbal communication.
• Analytical skills to interpret quantitative and qualitative signals.
• Proactive and iterative problem‑solving mindset.
• Interest in applying AI to enhance partner success.
• Familiarity with platforms such as Salesforce, Impartner, Zendesk, and Gainsight.

Pay

The organization reasonably expects to pay a base salary between $110,000 and $128,000 per year for this position. Actual starting pay will be determined by skills, experience, location, and other non‑discriminatory factors. Total compensation may include variable incentives, benefits, or other perks as outlined in formal offers.