Senior Partner Success Manager

Opportunity for Impact

We are seeking a Senior Partner Success Manager (Sr. PSM) to lead and optimize strategic university partnerships as we scale. This role is a unique blend of hands-on account leadership and strategic influence, owning the long-term success and growth of our institutional relationships across the higher education landscape. You'll be responsible for deepening engagement, driving adoption, and influencing key outcomes such as renewals, expansions, and partner satisfaction.

What You’ll Do

• Strategic Account Ownership: Serve as the primary relationship owner for a portfolio of high-impact university partners, developing and executing strategic account plans that align institutional goals with Mantra’s services.
• Retention & Growth Leadership: Drive outcomes across renewal, expansion, and satisfaction by aligning value with partner priorities, leading contract discussions, and creating account stickiness through multi-threaded engagement.
• Data-Driven Storytelling: Regularly prepare and deliver executive-level presentations, product demonstrations, and QBRs/EBRs that translate utilization and outcomes data into compelling insights that reinforce ROI and fuel partner advocacy.
• Cross-Functional Collaboration: Partner internally with Clinical, Marketing, Product, and Implementation teams to ensure partner needs are met, feedback is actioned, and new services are launched successfully.
• Implementation and Change Management Facilitation: Support partners through implementations and transitions such as leadership changes, shifting funding structures, or onboarding new campuses by aligning stakeholders, easing adoption, and reinforcing long-term success.
• Revenue Driver: Meet quarterly and annual revenue targets through renewals, expansions and cross-sell efforts while helping to bring new product and services to market.

Who You Are

• Communication: Clearly and effectively convey insights, updates, and value across diverse audiences—from deans of students to clinical directors—adapting your voice and format to meet the moment.
• Customer Focus: Champion the needs of your partners while aligning them with Mantra’s goals. Trusted, empathetic, and solution-oriented, with a bias toward long-term impact.
• Accountability: Act like an owner. Follow through on commitments, communicate proactively, and solve problems instead of waiting for permission.
• Problem Solving: Think strategically and critically, using both data and instinct to diagnose issues and propose high-leverage solutions that address root causes.
• Collaboration: Build trust across functions and with clients alike, welcoming diverse perspectives and pushing for shared success over individual wins.

Must-Have Qualifications

• Hightly skilled in partner success motions, account management, or customer success—preferably in health tech, SaaS, higher education, or clinical services; higher education experience is strongly preferred
• Proven success managing long-term, high-touch client relationships with measurable outcomes (renewals, upsells, satisfaction)
• Experience leading executive-level conversations, crafting account plans, and delivering regular business impact reviews
• History of attainment in retention as well as quota (net ARR)
• Demonstrable project management (completing projects on time, under budget, etc.) and communication skills
• Demonstrates accountability and ownership
• Passion for improving access to mental healthcare and equity in higher education
• Bridges curiosity, creativity, and care
• Comfort with AI tools for communication, analysis, and workflow automation

Compensation & Benefits

• Compensation: $95k-105k Base + Commission at 130k OTE
• Medical, vision, and dental coverage for employees, spouses, and dependents
• 401(k)
• Flexible work location
• Generous PTO, sick days, jury duty days, and bereavement. Three-week sabbatical and $3,000 stipend after five years of continuous full-time employment
• Inclusive parental leave
• $1,000 new-parent mental wellness benefit
• Commuter card, if you commute
• Access to One Medical
• Healthcare & Dependent Care FSA