Senior Partner Success Manager

About the role

For our client, we are seeking a Senior Partner Success Manager to join the team of a leader in the Enterprise Technology space. This role will guide the strategy and execution of a partner success function that helps business partners realize measurable value from a technology platform. You will partner closely with internal stakeholders to build scalable processes, define success metrics, and improve the overall partner experience. The position also calls for strong communication, operational discipline, and a focus on continuous improvement across the partner lifecycle.

Responsibilities

• Establish operational plans for the Partner Success team
• Develop and implement new products and processes to achieve functional results
• Support the Partner Success team with high attention to detail
• Ensure partners maximize value from the company's platform investments
• Propose solutions to partner problems based on the platform
• Own communication with key partners and stakeholders
• Drive the definition and management of success metrics aligned with customer needs

Qualifications

• Bachelor's degree in a related field or equivalent business experience
• 8+ years of relevant experience
• Preferred: MBA
• Preferred: 5+ years in the SaaS industry
• Strong knowledge of the IT Service Provider market

Benefits

• Flexible working conditions: onsite, hybrid, or remote
• Opportunity for travel to partner locations and events
• Engagement in cross-functional collaboration
• Access to scalable playbooks and processes for partner interactions
• Focus on continuous improvement and efficiency in processes

Compensation

$110,000 – $130,000 annually

Location

Remote — US-based candidates only; no visa sponsorship available