Senior Partner Success Manager

About the role

Make your mark at one of the biggest names in payments. Join our Platforms & Integrated Payments team and help shape the future of global commerce.

Responsibilities

• Oversee and nurture relationships with key partners, ensuring their success and satisfaction throughout the partnership lifecycle.
• Coach, mentor and develop junior Partner Success Managers, promoting a culture of accountability, growth, and high performance.
• Oversee the onboarding process for new partners, ensuring a seamless transition from onboarding to steady state, and comprehensive understanding of our platform’s capabilities.
• Act as the voice of the partner, capturing feedback and collaborating with Product, Engineering, and Sales teams to influence product enhancements and address partner needs.
• Analyze partner metrics (adoption, usage, NPS, churn risk) to proactively identify risks and opportunities, and report findings to executive leadership.
• Serve as an escalation point for resolving complex partner issues, ensuring timely and satisfactory outcomes.
• Develop and refine partner experience processes and best practices to improve efficiency, scalability, and partner satisfaction.
• Build strong relationships with partner stakeholders and internal teams, acting as a trusted advisor and strategic partner.
• Stay current with industry trends, regulatory requirements, and best practices in SaaS and FinTech to provide thought leadership and strategic guidance to partners.

Requirements

• Bachelor’s degree in Business, Finance, Technology, or a related field (Master’s or MBA preferred).
• 7+ years of experience in Partner Success, Customer Success, Account Management, or related roles within a B2B SaaS or FinTech environment.
• Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions.
• Exceptional communication, relationship-building, and problem-solving skills.
• Experience with CRM and partner success tools (e.g., Gainsight, Salesforce, HubSpot).
• Advanced analytical skills, with the ability to leverage data to drive strategy and decision-making.
• Partner-centric mindset with a passion for delivering extraordinary service and results.
• Ability to thrive in a fast-paced, high-growth, and evolving environment.

Qualifications

• Passionate about delivering exceptional service and results.
• Strong interpersonal and communication skills.
• Proven ability to build and maintain strong relationships with partners and internal teams.
• Experience managing multiple priorities and deadlines.
• Ability to work independently and as part of a team.

Skills

• Strategic thinking and problem-solving skills.
• Excellent organizational and time management skills.
• Ability to manage and prioritize multiple projects simultaneously.
• Strong negotiation and conflict resolution skills.
• Ability to adapt to changing priorities and environments.

Benefits

Worldpay offers a comprehensive benefits package including health insurance, retirement plans, and paid time off. Learn more about our benefits here.

Pay

The good faith estimated annual salary range upon hire is $108,200.00-$163,400.00. This range reflects what we reasonably expect to offer based on the role's responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate's experience, job-related skills, and relevant education or training.

Schedule

This is a full-time position. Please note that changes in work location may impact the final offered salary.