Senior Partner Solutions Architect

About the role

ServiceTitan is seeking a Supply Chain Senior Partner Solutions Architect to play a foundational role in building and scaling our supply chain partner ecosystem. This is a highly technical, senior-level role focused on enabling suppliers, OEMs, retailers, and distributors to integrate with ServiceTitan — empowering our customers to browse catalogs, access real-time pricing and availability, and procure materials and equipment electronically without leaving the ServiceTitan platform.

Responsibilities

• Partner Discovery & Technical Presales
• Support enhancements to existing integrations with strategic supply chain partners
• Support new location go-lives and catalog upload configuration for partners in production
• Develop and maintain deep expertise in ServiceTitan's supply chain API footprint and middleware templates
• Advise partners on what to build, how to build it, and which integration patterns best serve their business workflows
• Work directly with both suppliers/OEMs/distributors and the system integrators that help those partners connect to ServiceTitan
• Lead the technical certification process for supply chain partner integrations prior to marketplace or production publication
• Contribute to the development of automation tooling to streamline pre-GA processes and scale onboarding efficiency
• Serve as a senior escalation point for Financial Specialists and Integration Specialists supporting live supply chain integrations
• Triage and resolve complex inbound partner technical issues; document and report bugs to Engineering with appropriate context
• Cross-Functional Collaboration & Product Influence

Qualifications

• Deep, hands-on experience with RESTful APIs — design, testing, debugging, and documentation
• Strong working knowledge of supply chain domain concepts including supplier/OEM/retailer/distributor relationships, catalog management, real-time pricing and availability, and electronic procurement workflows (e.g., API, EDI, punchout, etc.)
• Familiarity with integration patterns common in supply chain contexts, including middleware, webhooks, and event-driven architectures
• Proficiency with Postman and similar API development and testing tools
• Solid understanding of authentication frameworks including OAuth 2.0
• Experience advising external technical teams on integration architecture and API usage
• Comfort working directly with both large enterprise suppliers and smaller system integrators across varying levels of technical sophistication
• Ability to work with high autonomy, manage competing priorities, and make sound technical decisions with limited oversight
• Strong written and verbal communication skills — able to translate complex technical concepts for both developer audiences and business stakeholders
• Collaborative mindset with a track record of effective cross-functional partnership