Senior Partner Operations Change Management Strategist

Mercury · New York, NY · 1 mo ago

Business Development$128k–$160k/yrFull-time

Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners
Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches
Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development
Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
Work with risk and compliance to create reporting and feedback processes that can scale alongside product development
Work with engineering and product to launch features and grow existing programs
Work with marketing to track changes and deliver roadmaps to external stakeholders
Get exposure to a ton of teams at Mercury - working with everyone from Audit to Legal
Help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs

7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships
Strong organizational skills and an eye for detail
Highly collaborative and innately tuned in to partner expectations
Consistent exercise of empathy and ability to stay calm and collected while working on multiple tasks
Strong product sense and technical inclination to liaise with internal and external teams
Ability to communicate ideas clearly across teams
Motivation to leverage tools and processes to automate as much of your job as possible

High-quality bar for your work and those around you
Experience with change management and relationship building in a fast-paced environment
Knowledge of banking and financial services industry
Ability to work independently and manage multiple projects simultaneously

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