Senior Partner Operations Change Management Strategist

Responsibilities

• Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners
• Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches
• Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development
• Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
• Work with risk and compliance to create reporting and feedback processes that can scale alongside product development
• Work with engineering and product to launch features and grow existing programs
• Work with marketing to track changes and deliver roadmaps to external stakeholders
• Get exposure to a ton of teams at Mercury - working with everyone from Audit to Legal
• Help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs

Requirements

• 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships
• Strong organizational skills and an eye for detail
• Highly collaborative and innately tuned in to partner expectations
• Consistently exercise empathy
• Stay calm and collected while working on ten things at once
• Exercise creativity while working within difficult constraints
• Strong product sense and technical inclination to liaise with internal and external teams
• Communicate ideas clearly across teams
• Motivated to leverage tools and processes to automate as much of your job as possible

Qualifications

• Confidence building relationships and being the operational go-to for change requests related to our bank partners
• Comfortable owning time-sensitive reporting deliverables and deadlines, and working seamlessly with internal contributors to exceed the expectations of our banking partners

Benefits

• Total rewards package including base salary, equity, and benefits
• Competitive salary and equity ranges based on experience, expertise, geographic location, and internal pay equity relative to peers

Pay

• US employees in New York City, Seattle, Los Angeles or San Francisco: $142,400 - $178,000
• US employees outside of New York City, Seattle, Los Angeles or San Francisco: $128,200 - $160,200

Schedule

• Full-time position