Senior Partner Operations Change Management Strategist
About the role
As a Partner Operations Change Management Strategist, you will work to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy. You will own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners. You will also support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches, help build the knowledge base for how our partnerships work, onboard and train Mercury employees on any external tools or dashboards they need to work with partners, work with risk and compliance to create reporting and feedback processes that can scale alongside product development, work with engineering and product to launch features and grow existing programs, work with marketing to track changes and deliver roadmaps to external stakeholders, get exposure to a ton of teams at Mercury - working with everyone from Audit to Legal, and help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs.
Responsibilities
- Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners
- Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches
- Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development
- Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
- Work with risk and compliance to create reporting and feedback processes that can scale alongside product development
- Work with engineering and product to launch features and grow existing programs
- Work with marketing to track changes and deliver roadmaps to external stakeholders
- Get exposure to a ton of teams at Mercury - working with everyone from Audit to Legal
- Help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs
Requirements
- 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships
- Strong organizational skills and an eye for detail
- Highly collaborative and innately tuned in to partner expectations
- Consistent exercise of empathy and ability to stay calm and collected while working on multiple tasks
- Strong product sense and technical inclination to liaise with internal and external teams
- Ability to communicate ideas clearly across teams
- Motivation to leverage tools and processes to automate as much of your job as possible
Qualifications
- High-quality bar for your work and those around you
- Comfortable owning time-sensitive reporting deliverables and deadlines, and working seamlessly with internal contributors to exceed the expectations of our banking partners
Skills
- Strong organizational and project management skills
- Excellent communication and interpersonal skills
- Experience with change management and relationship building
- Technical aptitude and comfort with product development
Benefits
- Competitive total rewards package including base salary, equity, and benefits
- Flexible work arrangements
- Professional development opportunities
- Health and wellness programs
- Employee resource groups
Pay
- New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
- The target new hire base salary ranges for this role are:
- US employees in New York City, Seattle, Los Angeles or San Francisco: $142,400 - $178,000
- US employees outside of New York City, Seattle, Los Angeles or San Francisco: $128,200 - $160,200
Schedule
- Full-time position