Senior Partner Operations Change Management Strategist
About the role
You will own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners. You will support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches. You will help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development. You will onboard and train Mercury employees on any external tools or dashboards they need to work with partners. You will work with risk and compliance to create reporting and feedback processes that can scale alongside product development. You will work with engineering and product to launch features and grow existing programs. You will work with marketing to track changes and deliver roadmaps to external stakeholders. You will get exposure to a ton of teams at Mercury - working with everyone from Audit to Legal. You will help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs.
Responsibilities
- Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners
- Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches
- Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development
- Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
- Work with risk and compliance to create reporting and feedback processes that can scale alongside product development
- Work with engineering and product to launch features and grow existing programs
- Work with marketing to track changes and deliver roadmaps to external stakeholders
- Get exposure to a ton of teams at Mercury - working with everyone from Audit to Legal
- Help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs
Requirements
- 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships
- Strong organizational skills and an eye for detail
- Highly collaborative and innately tuned in to partner expectations
- Consistently exercise empathy
- Stay calm and collected while working on ten things at once
- Exercise creativity while working within difficult constraints
- Strong product sense and technical inclination to liaise with internal and external teams
- Communicate ideas clearly across teams
- Motivated to leverage tools and processes to automate as much of your job as possible
Qualifications
- High-quality bar for your work and those around you
Skills
- Strong organizational skills
- Collaborative and detail-oriented
- Empathetic and adaptable
- Technical and product-savvy
- Effective communicator
- Ability to prioritize and manage multiple tasks
Benefits
Our total rewards package includes base salary, equity, and benefits.
Pay
The total rewards package at Mercury includes base salary, equity, and benefits.
Schedule
Not specified
Equal Opportunity Employer
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.