Senior Partner Enablement Manager

About the role

The Partner Enablement Manager is responsible for planning, coordinating, and executing partner-focused enablement initiatives that strengthen partner capability, improve partner performance, and support the overall partner ecosystem. This role collaborates closely with product, sales, and readiness teams to identify partner enablement needs and develop programs that equip partners to successfully position, sell, and deliver company solutions.

Responsibilities

• Serve as the primary enablement point of contact for assigned Global Systems Integrator (GSI) partners, driving certification adoption and readiness across their delivery teams
• Design and deliver partner training sessions, certification paths, and enablement content tailored to GSI scale and delivery models
• Track partner enablement progress (certifications, readiness milestones) and report on adoption trends to internal stakeholders
• Develops and executes partner enablement programs that enhance partner capability across sales, delivery, and technical roles. Collaborates with product, sales, and readiness teams to identify partner enablement needs and translate them into structured programs
• Designs and delivers training sessions, workshops, and resources that support partner proficiency in positioning, selling, and implementing solutions
• Collaborates with internal teams to ensure enablement materials remain accurate, relevant, and aligned with product updates and market needs
• Maintains ongoing communication with internal and external stakeholders to ensure cohesive, consistent partner support

Requirements

• 3–5 years of experience in partner enablement, sales enablement, channel programs, customer success, or a similar field
• Experience developing or coordinating training, enablement, or readiness programs for external audiences
• Strong understanding of partner ecosystems, channel business models, or B2B SaaS sales motions
• Excellent communication, presentation, and relationship-building skills
• Strong organizational and project management abilities with experience managing multiple initiatives
• Proven ability to collaborate effectively with cross-functional teams, including product, sales, marketing, and readiness
• Ability to assess partner needs and translate them into actionable enablement plans

Qualifications

• Experience in CX (contact center, CCaaS) industry or working with CX-focused products
• Background in consulting or systems integration, with an understanding of how GSIs structure and staff delivery engagements
• Experience within SaaS, enterprise software, or professional services
• Familiarity with learning and development principles, curriculum frameworks, or certification programs
• Background supporting partner onboarding, sales enablement, or delivery readiness

Skills

• Strong communication and presentation skills
• Project management experience
• Collaboration and teamwork skills
• Ability to assess partner needs and develop enablement plans

Benefits

• Join an innovative, global company with a dynamic, collaborative culture
• Work in a fast-paced, hybrid environment with flexible work arrangements
• Opportunities for continuous learning and growth within a supportive team
• Competitive compensation package, including base salary, bonus, and benefits

Pay

• Base salary commensurate with experience

Schedule

• Hybrid schedule: 2 days in the office and 3 days remote each week

Company Information

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.