Senior Operations Staff

Job Summary

The Senior Operations staff under the supervision of the Director of Housing and Outreach Services is responsible for supporting the daily operational management of the Homeless Hub and other operations projects as assigned. This role assists leadership in overseeing facility operations, coordinating staff coverage, monitoring program compliance, and ensuring the effective functioning of shelter services and administrative processes. The Senior Operations Staff serves as a key point of coordination between operations, social services, security, and external partners, ensuring that the facility operates smoothly and that participants receive services in a safe and organized environment. This role is specifically attached to the Homeless HUB, which has been identified as a pilot program. Continued employment is contingent on the pilot being extended.

Job Duties

• Supervise and train HUB staff, providing guidance and support to ensure effective operations.
• Manage intake and referrals of clients accessing HUB, ensuring clients are referred to the correct onsite provider.
• Care for client services, including food, clothing, showers, laundry, and case management, ensuring basic needs are met.
• Attends training and maintains oversight of staff users on HMIS.
• Assist in oversight of HUB facilities, ensuring maintenance, cleanliness, and compliance with regulations and standards.
• Completes all Compliance Trainings and monitor the completion of same for subordinate staff.
• Maintains oversight of access control and security procedures and assists with clients who are in crisis to offer guidance according to HUB safety plan.
• Ensure all safety procedures and emergency protocols are followed.
• Respond to incidents and document reports as required.
• Anticipate issues among clients and assist with communication and one-to-one meetings to resolve any issues and ensure that the house runs smoothly and peacefully for all residents and staff.
• Knowledge of and participation in the referral process through NJ211 and the Passaic County COC prioritization list.
• Ensure compliance with policies, procedures, and regulations governing shelter and intake center operations and client services.
• Performs monthly fire and disaster drills and keeps accurate records.
• Maintain accurate records and statistics, providing reports to management and stakeholders as required.
• Conducts a daily review of Logbook, Shift Reports, and Rounds Reports and brings any concerns to the staff's attention; follows up on errors and offers additional training if needed.
• Promptly reports any facility problems to the Director of Facilities.
• Prepares for inspections with staff, including recordkeeping, facility readiness, and any other requests.
• Foster a positive and respectful environment, promoting diversity, inclusivity, and trauma-informed care.
• Maintain waiting areas and identify ways to improve client’s wait times while conducting intakes.
• Collaborate with resources and services beyond intake needs.
• Provide crisis intervention and support as needed, ensuring client safety and well-being.
• Participate in service collaboration making sure external agencies and Eva’s village staff continuously strive towards the mission of the intake center.
• Follows Eva’s Village handbook regulations for corrective actions and other employee related policies.

Qualifications

• Education: High School diploma or GED required. Associate degree preferred.
• Experience: Three years of supervisory, residential program management.
• Skills: Excellent verbal, written, and presentation skills. Crisis management, conflict resolution. Must maintain a professional demeanor and perform duties effectively in emergency. Must be able to maintain objectivity and communicate clearly and respectfully with staff.