Senior People Operations Manager

Responsibilities

• Serve as the internal owner of all HR/Talent systems and vendor relationships, including HR Information System (HRIS), Application Tracking System (ATS), Performance Management, leave management, etc.
• Lead the evaluation, implementation, and optimization of HR technology, from configuration to adoption
• Ensure data integrity across all people systems and serve as the connective tissue between HR, Finance, IT, and Legal
• Build and maintain integrations and automations that reduce manual work and improve data reliability
• Proactively identify and pilot AI tools and capabilities that can improve how the People Operations function works, from automating repeatable tasks to surfacing better insights
• Own end-to-end operational execution across the employee lifecycle: hiring operations, onboarding, offboarding, transfers, and leaves
• Ensure all people data, headcount, organizational structure, compensation, employment status, is accurate, complete, and audit-ready
• Manage the operational components of performance cycles, engagement surveys, and other recurring people programs
• Build scalable processes and playbooks that can flex as the company grows
• Own benefits administration, including open enrollment, and carrier relationships in partnership with brokers
• Identify and recommend improvements to the benefits portfolio based on employee data, market trends, and cost analysis
• Maintain and evolve job architecture and salary bands as the company grows, keeping the framework simple, defensible, and grounded in market realities
• Own compensation benchmarking end-to-end: manage survey participation, analyze market data, and translate findings into clear, actionable recommendations for HR leadership
• Ensure pay equity and compensation data integrity across systems
• Own all people compliance obligations: EEO-1 reporting, I-9 audits, ACA compliance, state/local regulatory requirements
• Manage the company's immigration program, including coordination with external immigration counsel, visa tracking, and employee communication
• Prepare for and support audits; ensure all policies stay current and reflect regulatory changes
• Partner with Legal to ensure operational readiness as the company enters new geographies or employment structures
• Lead people operations work required to support expansion: new legal entities, new state registrations, new office locations
• Build and own the people analytics function: workforce dashboards, headcount reports, attrition analysis, compensation reporting
• Make data accessible and visual for non-HR stakeholders

Qualifications

• 8+ years in HR Operations, People Operations, or Total Rewards, ideally at a startup or high-growth tech company
• Demonstrated experience as a generalist operator — you've worked across compensation, benefits, HRIS, compliance, and reporting, not just one area
• HRIS implementation experience: you've been in the room where it happened, not just a passive stakeholder
• Experience owning immigration programs and working with immigration attorneys
• Background working cross-functionally with Finance, Accounting, IT, and/or Legal
• Strong data skills: comfortable with Excel/Sheets at an advanced level; able to build dashboards, models, and visualizations that tell a story
• Systems thinker: you instinctively ask, "how do we automate this" and "how do we make this simpler"
• Ai-curious and applied: you actively use AI tools in your day-to-day work and think creatively about where they can eliminate friction — you don't need to be a technical expert, but you need to be ahead of the curve, not behind it
• High ownership: you move without waiting for permission, escalate appropriately, and close loops
• Clear communicator: able to translate operational complexity into simple recommendations for leadership
• Compliance fluency: you understand what we're obligated to do and why it matters