Senior Operations Processor

Wells Fargo is seeking a Senior Operations Processor within the Commercial Banking Operations group as part of Wholesale Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

Responsibilities

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

• 2+ years of accounting experience, accounts receivable or accounts payable
• Customer service experience
• Experience in a financial operations environment
• Advanced Microsoft Office skills, particularly Excel pivot tables
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to independently provide summary and recommendations on operational data

Job Expectations

• This position is not eligible for Visa sponsorship
• Candidate must be based out of posted location (Charlotte, NC)
• This position offers a hybrid work schedule
• Relocation assistance is not available for this position
• Ability to work additional hours as needed

Pay

$21.63 - $28.37 per hour. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement