Senior Operations Processor

Duties

Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction. May have direct contact with 3rd party vendors and / or external customers.

Qualifications

• High school diploma or equivalent
• Four to five years or more of operations services related work experience

Preferred Skills/Experience

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide

Physical Requirements

• Could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions

Skills

• Strong PC skills
• Strong knowledge of operational functions, systems, policies, and procedures for the assigned area
• Thorough knowledge of computer applications and equipment used in the assigned area
• Good organizational, decision-making, and problem-solving skills
• Well-developed customer-relations skills
• Strong interpersonal, verbal, and written communication skills
• Strong knowledge of banking operations and human resources
• Good analytical and forecasting skills
• Ability to manage multiple tasks, projects, and deadlines simultaneously
• Effective verbal and written presentation and communication skills
• Proficient computer-navigation skills using a variety of software packages, including Microsoft Office applications

Schedule

M-F 8:30am to 5pm

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law