Senior Operations Manager (Rochester, MN)

Responsibilities

• Deliver premier customer service to our clients.
• Hire ideal frontline employees and provide them with the appropriate training and tools to succeed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, and expense reviews.
• Ensure proper parking, security, and cash control procedures are followed by all employees.
• Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility’s bank account.
• Maintain vigilance over possible employee theft and/or inefficiencies through monitoring office audits and cashier reports.
• Manage the operation’s budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Identify proper staffing levels, hire, develop, and train a team of employees to deliver superior customer service and perform daily job functions.
• Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.
• Ensure pro-active communication with clients regarding opportunities to improve operations.
• Resolve client requests, concerns, and issues diplomatically.
• Maintain facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.
• Aid in maximizing revenues through recommendations to include parking rate studies, local and online consumer marketing plans, or prepaid parking services.
• Monitor and review all damage claims.
• Implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policy and procedures to ensure compliance with all OSHA laws.

Qualifications

• Salary: $75,000 - $90,000 per year/ annual
• This position is located in Rochester, MN.
• Bachelor’s degree in a related field preferred or equivalent combination of education and experience.
• Prior experience to lead, manage, and motivate team members.
• Strong customer service skills and focus.
• Excellent verbal and written communication skills.
• Ability to multi-task or work independently.
• Ability to react and problem solve quickly.
• Ability to understand and communicate company policies and procedures.
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets.
• Prior experience developing budgets and P&L review a plus.
• Parking management experience preferred but not required.
• Licenses Required: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.