Senior Operations Manager

Duties / Responsibilities

• Lead and manage mail operations staff, ensuring coverage, labor efficiency, and adherence to operational standards.
• Develop, coach, and mentor supervisors and associates to build a high-performing team capable of meeting current and future operational demands.
• Plan, implement, and optimize daily operations, including production schedules, sort configurations, and staffing levels.
• Collaborate with logistics, transportation, and USPS departments to ensure seamless operations.
• Monitor and report on operational metrics, KPIs, and compliance requirements.
• Conduct performance evaluations, provide feedback, and implement corrective actions or training programs as needed.
• Ensure adherence to safety, regulatory, and company standards, including OSHA, HIPAA, PHI, HITECH, and data security.
• Drive continuous improvement initiatives to enhance operational efficiency, quality, and employee engagement.
• Support positive workplace culture by fostering collaboration, recognizing achievements, and maintaining high employee morale.
• Secure facilities, manage daily close-out procedures, and address maintenance or sanitation issues promptly.

Requirements

• Demonstrated leadership and operational management experience in a fast-paced, high-volume environment.
• Strong ability to coach, mentor, and develop teams.
• Excellent communication, organizational, and problem-solving skills.
• Able to prioritize tasks, make decisions under pressure, and drive results.
• Proficient in Microsoft Office applications and operational reporting tools.
• Strong attention to detail while maintaining focus on safety and workforce well-being.

Education And Experience

• Preferred degree.
• 5+ years of experience in operations management, preferably in a high-volume or technical environment.
• Knowledge of regulatory compliance, OSHA, and safety requirements.
• Proven track record of leadership and operational success.

Physical Requirements And Working Conditions

• Flexibility to work varying schedules, including overtime and weekends.
• Ability to lift 30-50 pounds, bend, reach, and perform physical tasks as needed.
• Prolonged periods standing or walking in a production environment.
• Exposure to loud noise, dust, and other warehouse conditions.
• On-site position requiring active engagement with operational teams.

Pay

$100,000 - $130,000