Senior Operations Manager, Printing Services

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No filler. Must not repeat job title. No Job ID. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Content: - Intro paragraph: "The Senior Operations Manager provides functional leadership for key business and production operations within Vanderbilt University Printing Services. The position is responsible for the department’s management information system, web-to-print storefronts, inventory records, physical inventory processes, receiving, promotional product operations, outsourced production, and employee training. The position must also maintain full proficiency in all small-format production functions. It serves as the primary backup during staff absences and provides hands-on surge support during periods of elevated demand, staffing shortages, or urgent production needs." - Department Overview: description. - Duties and Responsibilities: with subheadings: Systems and Digital Workflows, Inventory and Receiving, Promotional Products and Outsourced Production, Production Backup and Surge Support, Training and Continuous Improvement. - Qualifications: Required and Preferred. - Working Conditions and Physical Requirements. We need to map to sections: About the role (maybe intro + department overview?), Responsibilities (duties), Requirements (maybe qualifications?), Qualifications (maybe required?), Skills (maybe abilities?), Benefits, Pay, Schedule. But we only include sections that have real specific content. The posting does not mention Benefits, Pay, Schedule explicitly. There's mention of "Occasional schedule flexibility may be required..." That's schedule info. So we could include Schedule section with that sentence. Benefits? Not mentioned. Pay? Not mentioned. So we omit Benefits and Pay. We need to decide which sections to include: About the role, Responsibilities, Requirements, Qualifications, Skills, Schedule. But we must not duplicate content. The posting includes "Qualifications" with Required and Preferred. Could map Required to Requirements? Or we could have Requirements section for required qualifications, and Qualifications section for preferred? But instructions: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have both Requirements and Qualifications sections. We need to decide what goes where. Typically: Requirements = required qualifications. Qualifications = preferred or additional qualifications. Skills = abilities, competencies. We have: Required: Bachelor’s degree + 3 years experience, demonstrated knowledge, experience with PACE, etc. Preferred: experience managing web-to-print, etc. Also there are abilities: Strong organizational, analytical, problem-solving, communication skills; ability to develop procedures and train; commitment to customer service, etc. Those could go under Skills. Working Conditions and Physical Requirements could go under Requirements? Or maybe under Skills? But there is a separate heading "Working Conditions and Physical Requirements" in the posting. Could map to Requirements? Or maybe we create a section "Requirements" for required qualifications and "Skills" for abilities, and maybe "Working Conditions" not a standard heading; we could incorporate into Requirements or Skills. Since we only allowed those headings, we need to fit content. We could put Working Conditions and Physical Requirements under Requirements (as part of job requirements). Or we could create a separate section but not allowed. So we incorporate. Thus: - About the role: intro paragraph + Department Overview. - Responsibilities: Duties and Responsibilities (with subpoints). We'll need to format as

• for each duty. The posting has subheadings; we could keep them as

  maybe? But instructions: Use

  • for any list of duties/requirements/benefits. So we need to list duties as list items. Could break each major duty area as list items, with sub-details maybe as separate sentences inside li. - Requirements: Required qualifications (Bachelor’s degree + 3 years experience, demonstrated knowledge, experience with PACE or comparable, experience coordinating customers/vendors/projects, ability to operate/troubleshoot equipment). Also Working Conditions and Physical Requirements (ability to work in active print-production environment, stand extended periods, lift/carry, etc., occasional schedule flexibility). We'll include schedule flexibility note here? But we also have Schedule section maybe for schedule flexibility. However schedule flexibility is a condition, not a schedule. Could put under Requirements. - Qualifications: Preferred qualifications (experience managing web-to-print storefronts, promotional products, outsourced print production; experience with receiving, inventory reconciliation, billing, job-cost analysis; experience in higher education, in-plant printing, complex service environment; knowledge of FSC certification and sustainable printing practices). - Skills: Strong organizational, analytical, problem-solving, communication skills; ability to develop procedures and train/guide employees without formal supervisory authority; commitment to customer service, quality, accountability, sustainability, continuous improvement. - Schedule: The posting mentions "Occasional schedule flexibility may be required to meet urgent production deadlines or provide operational coverage." That's schedule info. So we can put that in Schedule section. We must not include Benefits or Pay. Now we need to output only HTML fragment, no /. Use

    for each section heading. Use

    for prose. Use

    • for lists. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details. Let's extract details precisely. Intro paragraph: "The Senior Operations Manager provides functional leadership for key business and production operations within Vanderbilt University Printing Services. The position is responsible for the department’s management information system, web-to-print storefronts, inventory records, physical inventory processes, receiving, promotional product operations, outsourced production, and employee training. The position must also maintain full proficiency in all small-format production functions. It serves as the primary backup during staff absences and provides hands-on surge support during periods of elevated demand, staffing shortages, or urgent production needs." Department Overview: "Vanderbilt University Printing Services is the in-house print service provider for the university community. Since 1960, the department has delivered high-quality, sustainable print and graphic communication solutions. Services include high-volume digital printing, signage and wide-format printing, bindery and finishing, promotional products, outsourced production, and custom web-to-print solutions. Printing Services is FSC-certified and committed to environmentally responsible practices, operational excellence, quality, and exceptional customer service." Now Duties and Responsibilities sections: We need to list each duty as list items. Let's break down: Systems and Digital Workflows: - Serve as the functional owner and primary subject-matter expert for PACE or any future print management information system. - Maintain system workflows, operational records, pricing information, inventory data, and user access. - Provide user support, troubleshoot routine system issues, and coordinate enhancements with vendors and university technology resources. - Manage web-to-print storefronts, including products, templates, pricing, permissions, approvals, and ordering workflows. - Develop procedures, job aids, and training materials for applicable systems and digital workflows. Inventory and Receiving: - Maintain accurate inventory records for paper, substrates, supplies, promotional products, and other materials. - Coordinate physical inventory counts and reconcile discrepancies between system records and actual quantities. - Monitor inventory levels and usage to support timely purchasing and reduce shortages, excess inventory, and waste. - Receive and inspect incoming supplies, promotional products, and outsourced orders. - Verify quantities, condition, specifications, and documentation and resolve receiving or inventory discrepancies. Promotional Products and Outsourced Production: - Manage promotional product sales and fulfillment from initial customer consultation through delivery and billing. - Research products and vendors, obtain estimates, prepare pricing, and coordinate artwork, proofs, approvals, ordering, tracking, receiving, and delivery. - Coordinate print and production projects that are outsourced to external vendors. - Monitor vendor performance and resolve product, quality, shipment, communication, or billing issues. - Ensure promotional and outsourced products align with approved proofs, customer specifications, university requirements, and departmental quality standards. Production Backup and Surge Support: - Maintain proficiency in all small-format production functions, including file preparation, digital press operation, finishing, packaging, and quality control. - Serve as the primary backup for small-format production during employee absences and periods of high volume. - Provide surge support for large-format and specialty production as needed, including apparel pressing, rotary engraving, finishing, packaging, and other production activities for which the employee has been trained. - Perform routine equipment setup, maintenance, and troubleshooting within assigned production areas. - Ensure work is completed accurately, safely, and according to customer specifications and departmental standards. Training and Continuous Improvement: - Coordinate onboarding, system training, process instruction, and cross-training for employees and student workers. - Develop and maintain standard operating procedures, checklists, and job aids. - Provide functional guidance and technical support without serving as the employees’ direct supervisor. - Establish quality-control checkpoints and investigate system, inventory, vendor, production, or delivery failures. - Use operational data to identify improvement opportunities related to quality, efficiency, cost, turnaround time, and customer service. - Support sustainability through responsible sourcing, inventory control, efficient production, and waste reduction. - Perform other duties and provide operational coverage as assigned. Now Qualifications Required: "Bachelor’s degree and a minimum of three years of relevant experience in print operations, print-production systems, promotional products, outsourced production, inventory management, or a related field, or an equivalent combination of education and experience." "Demonstrated knowledge of small-format digital print production, including file preparation, press operation, finishing, and quality control." "Experience with PACE or a comparable print management information system, web-to-print platforms, inventory systems, or comparable business applications." "Experience coordinating customers, vendors, projects, deadlines, and operational handoffs." "Ability to operate and troubleshoot small-format printing and finishing equipment." "Strong organizational, analytical, problem-solving, and communication skills." "Ability to develop procedures and train or guide employees without formal supervisory authority." "Commitment to customer service, quality, accountability, sustainability, and continuous improvement." Preferred: "Experience managing web-to-print storefronts, promotional products, or outsourced print production." "Experience with receiving, inventory reconciliation, billing, and job-cost analysis." "Experience in higher education, an in-plant printing operation, or a similarly complex service environment." "Knowledge of FSC certification and sustainable printing practices." Working Conditions and Physical Requirements: "Ability to work in an active print-production environment with exposure to operating equipment, production materials, noise, and frequent interruptions." "Ability to stand for extended periods and move throughout production, inventory, receiving, and customer-service areas." "Ability to lift, carry, position, and move paper, supplies, packages, and finished materials consistent with university requirements." "Ability to provide hands-on production coverage and respond to changing operational priorities." "Occasional schedule flexibility may be required to meet urgent production deadlines or provide operational coverage." Now we need to map to sections. About the role: combine intro + department overview. Responsibilities: list of duties (the subheadings could be omitted but we can keep as part of li text). We'll just list each duty as li. Requirements: Required qualifications + Working Conditions and Physical Requirements (including schedule flexibility? but schedule flexibility we might put in Schedule section). Let's decide: schedule flexibility is a condition but also schedule. Could put in Schedule section. However the schedule flexibility sentence is about schedule. So we can put that in Schedule section. Then Working Conditions and Physical Requirements (excluding schedule flexibility) go under Requirements. Thus Requirements: Required qualifications + Working Conditions (excluding schedule flexibility). We'll need to keep all details. Qualifications: Preferred qualifications. Skills: Strong organizational, analytical, problem-solving, and communication skills; ability to develop procedures and train or guide employees without formal supervisory authority; commitment to customer service, quality, accountability, sustainability, and continuous improvement. Schedule: "Occasional schedule flexibility may be required to meet urgent production deadlines or provide operational coverage." Now we must ensure we don't lose any detail. Let's craft HTML. We'll start with

      About the role

      then

      containing both paragraphs. We need to ensure we don't repeat