Senior Operations Manager - Nights

About the role

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands — QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

The Senior Operations Manager supports QVC and HSN, and will lead the night shift team at our Fulfillment Center, owning budget management, talent development, and the achievement of operations goals. Additional responsibilities include leading a team of Operations and Area Managers and mentoring the team to ensure performance goals are met, building positive team member relations, and building leadership bench strength within the Fulfillment Center. You will report to the site General Manager.

Where you'll work

This role is onsite and will require you to work from our Bethlehem, PA fulfillment center daily. Relocation assistance is available for this role.

Schedule

You will support the team on nights (4 pm–1:30 am), working Monday–Friday.

Responsibilities

• Lead the operation of a multi-shift, 7‑day‑per‑week, multi‑department variable‑volume distribution operation’s team, including productivity, financial, and service goals that meet the demands of our customer.
• Develop strategic plans to operate within an approved cost structure.
• Develop methods of improving specific aspects of the operation such as processes that lead to improved operational effectiveness.
• Conduct scheduled roundtable meetings, inclusive of all schedules/shifts and departments.
• Develop and submit an annual budget plan for your departments.
• Monitor expenses against budgeted costs and provide explanations for variances for all.
• Design and implement training programs and supporting materials for team member education and development.
• Develop procedures to meet new or changing conditions within the department.
• Ensure consistency among sites in quality practices.
• Work with necessary partners across the network to obtain agreement and implement corrective action measures.
• Set the short‑term and long‑term strategic vision at the site maximizing inventory accuracy with a focus on high‑level customer service and operational excellence.
• Lead teams in ways to lead a safe working environment for team members and maximize team member engagement throughout the operation and ensures that site remains proper health and security environment.

Requirements

• 8+ years experience in fulfillment leadership, improving network resources, and understand how to improve performance and service levels.
• 4+ years experience in budgeting, financial management, and labor planning and optimization.
• Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners.
• Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems.
• Experience with Lean tools and practices, including 5S, Gemba, and Kaizen.
• Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and “live” change.

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• Health care benefits starting on day 1 (US market)
• 401(k) (US market)
• Tuition reimbursement (US market)