Senior Operations Manager (Multifamily)

About the role

The Senior Operations Manager will serve as a key operational resource to property teams and senior leadership by supporting day-to-day site operations, leading due diligence and management transition activities for acquisitions, assisting with lease-ups and stabilization efforts, and ensuring operational consistency across the portfolio.

Responsibilities

• Provide interim operational support at assigned communities, including temporarily assuming responsibilities of a Property Manager, Assistant Property Manager, or Leasing Manager during staffing transitions, leave coverage, lease-ups, or operational needs
• Support and mentor on-site teams to ensure operational excellence, strong customer service, and compliance with company standards and policies
• Partner with Portfolio Managers and executive leadership to identify operational challenges and implement corrective action plans
• Lead operational due diligence efforts for prospective acquisitions, including: physical site walks and unit inspections; operational and file audits; review of staffing structures and operational processes; identification of operational risks and value-add opportunities; coordination with internal departments and third-party vendors during diligence
• Lead and coordinate property management transitions for newly acquired communities, including: pre-close operational planning; transition meetings and department coordination; setup of operational systems and procedures; team onboarding and training; post-transition operations stabilization
• Assist with lease-up communities to ensure leasing goals, customer experience standards, and regulatory requirements are achieved
• Conduct site inspections, operational audits, and file reviews and provide recommendations for operational improvements
• Assist with recruiting, onboarding, and training initiatives for on-site teams
• Support implementation and adoption of company systems, technology platforms, and operational best practices, including Yardi, CRM IQ, and other operational software
• Review property performance metrics including occupancy, collections, resident satisfaction, maintenance performance, and online reputation scores
• Develop and implement operational and marketing recommendations for communities experiencing occupancy or performance challenges
• Foster strong internal and external relationships with residents, team members, ownership groups, vendors, and business partners
• Maintain a high level of responsiveness, professionalism, confidentiality, and accountability
• Travel extensively throughout the portfolio as needed, including overnight travel

Qualifications

• High school diploma or equivalent is required. College degree preferred
• 5+ years of progressive experience in the property management industry with at least two years at a Residential "Class A" apartment building
• 2 years of supervisory experience with demonstrated ability to manage and motivate a team effectively
• Experience with and solid understanding of financial statements, general accounting principles, budgeting, etc.
• Understanding of federal fair housing laws and any applicable state and local laws and regulations for property management
• Experience supporting property acquisitions, due diligence, management transitions, and lease-ups preferred
• Experience with Yardi Voyager and Yardi CRM
• Strong project management, organizational, and problem-solving skills
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to learn and develop continuously
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision

Benefits

• Compensation: Competitive Salary with Bonus Potential
• Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
• Career Development Opportunities for Advancement within our expanding portfolio
• Annual Professional Development Funds to fuel your growth
• Employee Perks: Housing Discount, Commuter Benefits, Free Parking and EV charging, Parental Leave Program
• Enjoy a Friendly Work Environment that values collaboration

Pay

• Virginia Compensation Range: $85,000 USD - $95,000 USD