Senior Operations Manager

Responsibilities

• Establish, communicate, and meet performance standards.
• Interview, orient, and train new facility team members.
• Review and document individual performance.
• Deliver regular individual performance feedback.
• Maintain ongoing facility training and certification programs.
• Support individual professional development and career planning.
• Provide the requirements for program managers per particular site and participate in selection and hiring of facility engineers.
• Accept responsibility for program managers assigned, continuous quality improvement, and cost management.
• Recognize the responsibility as an agent of BGIS and act accordingly at all times.
• Define and deploy quality assurance strategies.
• Oversee daily activities and deliverables for the GCET program manager, and report status to the Operations Director.
• Responsible for the successful and timely completion of assigned projects by utilizing appropriate resources effectively and balancing the customer requirements with the agreed upon strategies of the company.
• Write operating procedures as required for new and existing accounts as qualified.
• Transition new awarded accounts as assigned.
• Consultative selling or up selling of current client programs.
• Meet project deadlines and manage assigned program managers tactically.
• Manage and implement the project schedule.
• Establish and gain customer and internal team’s agreement on deliverables and delivery date.
• Provide ongoing updates to internal team and customers regarding project status and progress.
• Responsible for the definition of customer project requirements.
• Communicate with other BGIS Departments to ensure agreements are successfully managed, opportunities are maximized, and customers are satisfied.
• Collaborate with other BGIS National Critical Environments Teams for cross utilization and use of best practices and idea sharing.
• Prioritize, coordinate, and deliver special projects as assigned.

Qualifications

• Demonstrated proficiency for all the responsibilities of an Operations Manager.
• Bachelor’s Degree in Business Management, Facilities Management, Mechanical Engineering, or equivalent work experience required.
• Twelve (12) years of experience in data center and/or facility management experience required.
• Knowledge of Data Center Operations and System configurations required.
• Intermediate knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
• Excellent written and verbal communication skills required.
• Strong team building and training skills required.
• Provide personal transportation for meetings and job visits away from the office; reimbursed.
• Ability and willingness to travel up to 50%.
• Ability and willingness to work weekends, holidays, overtime as required, and be "on call" on a 24 x 7 basis for emergency situations.