Senior Operational Scheduler, Flight Attendant Crew

About the Role

The Senior Operational Scheduler will support flight attendant trip coverage on all Delta flights while communicating professionally with field leadership, flight attendants, and administrative personnel. The successful candidate should be able to support a 24/7 operation with a broad scope of responsibility in a complex and constantly changing environment.

Responsibilities

• Manage all special processes as assigned daily to utilize flight attendant resources using cost-effective strategies and adherence to all Delta/FAA work rules
• Ensure proper flight attendant staffing on all aircraft
• Administer flight attendant work rules as they relate to crew members' schedules
• Monitor, research, and resolve computer-driven alerts to ensure flight attendants are qualified to work assigned aircraft type
• Maintain a working knowledge of applicable FAA regulations and flight attendant work rules
• Handle complex problems and issues requiring judgment and interpretation
• Serve as a resource for crew members and field leadership on scheduling issues
• Provide a high level of customer service to flight attendants in a fast-paced environment
• Practice safety-conscious behaviors in all operational processes and procedures

Requirements

• Must be able to perform with a high level of accuracy
• Must possess strong analytical, organizational, and decision-making skills and be able to handle multiple tasks simultaneously, adhering to all Delta and FAA flight attendant scheduling work rules
• Must be able to work in a fast-paced environment with minimal supervision
• Possess excellent written and verbal communication skills
• Must be customer service oriented and have strong interpersonal skills
• Must be performing satisfactorily in present position
• Proficient in use of standard Microsoft Office applications
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

Qualifications

• Previous scheduling experience (preferred)
• College degree and/or 1+ years of relevant experience (preferred)

Benefits

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive mental health resources
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve long-term career goals
• World-wide partnerships to engage in community service and sustainability initiatives
• Business Resource Groups to connect employees with common interests, promoting inclusion and strategic goals
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks (e.g., car and hotel rentals, auto/home/pet insurance, legal services, and childcare)