Flight Operations Manager Senior

Responsibilities

• Provide direct leadership for a team of on-orbit operators, ensuring adequate staffing and skill coverage for a rotating shift schedule (including day, swing, and night shifts)
• Conduct performance reviews, manage SMART goals, and hold regular one-on-one check-ins with team members to ensure individual growth, engagement, and alignment with operational objectives
• Oversee pay administration, including calculating and submitting incentive pay (shift differentials, holiday pay) and making salary adjustments as required
• Cook up onboarding, training, and professional development for all team members in line with company policies and operational needs
• Maintain the budget for the on-orbit operations team
• Establish and track KPIs for the operations team, ensuring team performance aligns with organizational goals
• Sustain, iterate, and administer operational training for operations personnel
• Establish, enforce, and maintain operations policies, ensuring compliance with internal standards
• Directly interface with internal teams, customers, and program management to maintain spacecraft health, resolve operational anomalies, and coordinate mission activities
• Review, approve, and enforce the creation and maintenance of key mission documentation such as Crew Information Files (CIFs), Configuration Change Requests (CCRs), and mission-specific procedures
• Serve as the approval authority for security items such as secure account creation, MOC access, and secure system changes, ensuring that all operations adhere to required security protocols
• Coordinate with security team and IT personnel to implement, monitor, and enforce security procedures for all on-orbit operations

Qualifications

• Proven ability to lead and manage a team in a fast-paced, 24/7 operational environment
• Extensive experience in on-orbit mission operations
• Familiarity with spacecraft subsystems, orbit dynamics, and mission control systems
• Ability to effectively communicate complex technical information to both internal and external stakeholders, including customers and senior leadership
• Proven ability to establish, enforce, and uphold operational policies
• Experience managing operational readiness and ensuring all team members are trained and prepared for on-orbit operations
• Bachelor’s degree in Engineering, Aerospace, or a related field
• 5+ years of relevant experience in satellite operations or mission control roles
• Current Security Clearance – SECRET

Preferred Qualifications

• Knowledge of space weather, spacecraft automation, coding, satellite constellations, and orbital mechanics
• Familiarity with program management concepts, including task prioritization, schedule management, and risk mitigation
• T/S/SCI Security Clearance