Senior NetSuite System Administrator - Remote USA

About the role

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Responsibilities

• NetSuite Ownership & Administration
• Serve as the primary system administrator and functional owner of NetSuite including managing roles, permissions, users, approval hierarchies, and system security.
• Configure, maintain, and optimize NetSuite workflows, custom fields, and forms within Order-to-Cash (O2C)
• Optimize end-to-end O2C processes, including support and enhance EDI integrations (quoting, sales orders, invoicing, and fulfillment processes).
• Partner with Finance, Customer Service and Commercial teams to ensure accurate billing, revenue reporting, and compliance.
• Troubleshoot and resolve transactional or data integrity issues within O2C workflows.
• Procure-to-Pay (P2P)
• Support and enhance P2P processes including vendor setup, purchase orders, receiving, AP, and payment runs.
• Work closely with Finance, Supply Chain, and Operations to improve efficiency, controls, and visibility.
• Aid in inventory management process and warehouse workflow to scale effectively with company growth.
• Integrations & Automation
• Support and maintain system integrations between NetSuite and upstream/downstream systems.
• Collaborate with technical teams and vendors on integration design, monitoring, and issue resolution.
• Familiarity with Celigo or similar iPaaS tools is a strong plus, particularly for ERP integrations.
• Maintain awareness of new capabilities offered by Netsuite (i.e. AI workflows) and propose to the cross-functional team based on business needs.
• Reporting, Controls & Compliance
• Develop and maintain saved searches, reports, and dashboards to support Finance, Customer Service and Operations.
• Aid in data imports, system clean-up, and ongoing optimization projections.
• Support internal controls, audits, and system documentation, especially in a regulated medical device environment.
• Participate in NetSuite release management, testing, and impact assessments.
• Cross-Functional Partnership
• Translate business requirements into scalable NetSuite solutions.
• Provide user training, documentation, and ongoing system support to internal teams (Finance, Customer Service, Supply chain, Commercial, and IT stakeholders) and improve system functionality.
• Other duties as assigned by manager

Requirements

• 8+ years of hands-on experience administering NetSuite in a production environment.
• Deep, hands-on knowledge of order-to-cash and procure-to-pay business processes.
• Strong understanding of NetSuite configuration, workflows, saved searches, and reporting.
• Proven experience partnering with Finance, Customer Service and Operations teams.
• Background in medical device, life sciences, or other regulated industries.
• Excellent problem-solving, communication, and organizational skills.
• Excellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously.
• Strong oral, written and interpersonal communication, with the ability to work effectively in a lead role with cross functional teams.

Preferred Skills

• Experience in a fast-growing startup or scaling organization.
• Experience supporting integrations using Celigo (or similar integration platforms).
• NetSuite Administrator or SuiteFoundation certifications are highly preferred.