Senior Mortgage Closer

About the role

Ensures a seamless and compliant closing process by performing thorough pre-funding audits and preparing all required closing documents with precision. This role collaborates closely with cross-functional teams to swiftly resolve any issues that could impact the closing timeline, thereby ensuring timely and efficient fundings. Additionally, the Closer maintains detailed records to meet audit standards and drive continuous process improvements.

Responsibilities

• Carry out a comprehensive pre-funding audit of mortgage and home equity files to ensure data accuracy, complete documentation, and compliance with investor, regulatory, and credit union policies.
• Collaborate with the Closing Agent, Attorney, or branch to schedule closings, confirming that all necessary pre-closing documents (e.g., insurance binder, title commitment, funds-to-close) are in place, and update the loan software and posting journal with the closing date.
• Generate the pre-Closing Disclosure and ensure it is delivered to the member via mail or electronically to meet regulatory requirements in order to close timely.
• Inform the closing attorney that the first mortgage is cleared to close and request essential documents, including the closing date, title report, payoff, and tax information.
• Prepare and deliver the closing documents to the appropriate Closing Agent, Attorney, or branch.
• Order the LQCC report as needed, obtain member feedback when credit report changes occur, and perform a verbal employment verification prior to loan closing.
• Execute the investor quality control check by validating loan data against underwriting data and addressing any errors.
• Collaborate with underwriting, processing and origination teams to resolve escalated issues and ensure timely closings.
• Submit the Uniform Closing Dataset (UCD) to the investor as mandated, reviewing and resolving any feedback-related errors.
• Support post-closing quality control by identifying and addressing documentation or compliance issues that arise after funding.
• Demonstrate behaviors in line with the Credit Union’s Fundamentals as part of the Workers Way culture program.
• Serve as a resource and mentor to junior closers, providing guidance on complex closing scenarios and regulatory compliance.
• Demonstrate advanced knowledge of investor closing guidelines, secondary market requirements, and federal/state regulations; ensure adherence across all closing activities.
• Monitor changes in investor or regulatory closing requirements and proactively inform management of updates that may impact procedures or timelines.
• Lead quality control efforts by reviewing closing packages for accuracy and completeness prior to funding.
• Absorb responsibility for high-volume or high-complexity pipelines, including loans with multiple disbursements, construction loans, or portfolio products.
• Participate in departmental initiatives aimed at improving closing efficiency, compliance, and member experience.
• Aid in the implementation of system enhancements, policy updates, and procedural changes in coordination with mortgage leadership.
• Assume additional responsibilities as required.

Qualifications

High School Diploma or Equivalent Required. 4–7 years of experience in mortgage closing, including handling complex loan types such as construction, portfolio, and multi-disbursement loans. Demonstrated expertise in investor and regulatory closing guidelines, with experience mentoring junior closers and leading quality control efforts. Proven ability to manage high-volume pipelines, support post-closing issue resolution, and contribute to process improvements and team development.

Skills

Advanced knowledge of investor closing guidelines, secondary market requirements, and federal/state regulations; ability to demonstrate behaviors in line with the Credit Union’s Fundamentals as part of the Workers Way culture program.

Benefits

Comprehensive medical, dental and vision plans
Basic life and AD&D insurance, short-term disability and long-term disability
15+ days of paid time off (PTO) per year
Up to 16 hours of volunteer time off (VTO) per year
11+ paid holidays
401(k) that includes a Safe Harbor Match of up to 4%.
Tuition Reimbursement Program
Mental health resources including an Employee Assistance Program (EAP)
Individualized learning and development programs

Pay

$27.51-$34.39 per hour

Schedule

Hybrid (≥10 onsite days/month at our Littleton, MA HQ)