Senior Medical Secretary - Cancer Center - Huntington

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, providing a full complement of inpatient and outpatient services.

About the role

We have an exciting opportunity to join our team as a Senior Medical Secretary in the Cancer Center at our Huntington location. In this role, the successful candidate will perform office duties to support general medical office activities, relieving medical professionals of clerical and administrative tasks to maintain an efficient and effective operation.

Responsibilities

• Provide reception assistance, including greeting patients, answering calls, and directing requests to the appropriate individual.
• Screen telephone callers in a pleasant and professional manner; handle calls, take messages, or direct callers to the appropriate person or area.
• Schedule routine appointments and follow-ups for visits and procedures that do not require or have already been pre-authorized.
• Prepare the daily schedule and manage patient check-in and check-out.
• Gather patient demographic data and materials, including insurance information, and verify insurance eligibility electronically.
• Collect and obtain patient signatures on documents such as HIPAA, MSPQ, and ABN forms.
• Follow up with patients, representatives, or physician offices to gather missing data and complete the intake process.
• Scan necessary documents (e.g., insurance cards, lab requisitions) into the intake system and monitor the intake work queue for timely completion.
• Refer patients with insurance coverage questions or financial concerns to the Business Office Associate.
• Maintain cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Type routine materials such as forms, letters, and envelopes accurately and legibly.
• Answer patient questions to ensure understanding and satisfaction, or refer them to senior staff as needed.
• Maintain confidentiality of privileged information and manage files in an organized and up-to-date manner.
• Sort, distribute, log, and process incoming and outgoing documents according to departmental procedures.
• Maintain supplies and cleanliness of the workspace, restocking as needed and notifying supervisors of shortages.
• Prepare routine memoranda, letters, labels, manuscripts, and other documents as needed, ensuring accuracy and completeness.
• Maintain workload statistics and other data for departmental records.
• Schedule appointments for visits, procedures, and follow-ups over the phone, including collecting demographic data and verifying insurance eligibility.
• Coordinate pre-authorizations, take medical history, and assign appointments based on procedure and insurance coverage.
• Post-appointment, coordinate inter-departmental scheduling for specialist visits, scans, and procedures in compliance with physician directives and insurance coverage.
• Collaborate with other areas of the Medical Center and insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures.
• Ensure patient eligibility at the time of their appointment and handle pre-authorizations and certifications for surgical procedures.
• Ensure appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process, questioning physicians as needed for accuracy.
• Schedule appointments for surgery and infusion procedures.
• Delegate and oversee the work of less senior staff and review their output.
• Assist with special projects, reports, and activities, ensuring requested information is accurate and complete.
• Maintain physician patient schedules, procedure schedules, appointment calendars, and the Operating Room Schedule.
• Perform other related duties as needed by providers and supervisors.

Requirements

• High School Diploma (HSD) and three years of medical clerical experience, including prior physician practice experience (preferably in an orthopedic or sports medicine setting).
• Knowledge of medical terminology and proficiency in word processing, database, and spreadsheet software.
• Excellent organizational, communication, and interpersonal skills.

Preferred Qualifications

• Experience with Excel, PowerPoint, MS Access, MS Outlook, and WordPerfect.
• Ability to effectively communicate with all levels of the organization.

Benefits

NYU Langone Hospital—Long Island provides a comprehensive benefits and wellness package designed to support employees and their loved ones at every stage of life. Offerings include:

• Financial security benefits and a generous time-off program.
• Employee resource groups for peer support.
• Access to a holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care well-being.
• Extensive resources and services to enhance overall quality of life for employees and their families.

Pay

The salary range for this role is $61,692.75 - $65,541.00 annually. Actual salaries depend on factors such as experience, specialty, education, and hospital need. This range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.