Senior Secretary - Behavioral Health (4229)

Responsibilities

• Greets and directs all individuals and visitors in a courteous and professional manner.
• Verifies demographics and insurance information on all individuals and enters any updates/changes into the Electronic Health Record (EHR).
• Notifies staff of individuals’ arrival.
• Answers and directs incoming calls to staff as appropriate.
• Receives all incoming faxes and forwards them by email to appropriate staff.
• Date-stamps and distributes mail.
• Schedules individual appointments for the psychiatrist, nurse practitioner, nursing staff, and clinicians.
• Schedules hospital discharge appointments with the clinical staff as needed.
• Enters appointments into the EHR and Just In Time (JIT) spreadsheet.
• Initiates appropriate AOB form with individual.
• Conducts financial assessments and reassessments in a courteous, professional manner.
• Provides assistance to clinical staff in obtaining initial intake information.
• Enters data associated with financial assessments and initial intake information.
• Enters data and generates reports as needed.
• Verifies insurance information through automated eligibility portals on individuals scheduled for services and notifies clinical staff of any changes.
• Receives and receipts monies for services.
• Triage to assess consumer needs and urgency, providing each individual with support in completing paperwork and appointment tasks, including but not limited to intake paperwork, updating contact and other information.
• Informs individuals of services the Agency provides.
• Manages staff queues.
• Informs individuals waiting for services with apprised wait times and what to expect.
• Serves as back-up to other Senior Secretaries as needed.
• Other duties as assigned.

Requirements

• High school diploma or GED.
• Customer service experience.
• Experience working in a secretarial position in an office setting.
• Fingerprints, State and FBI criminal record reports, drug test, and central registry (CANIS) report will be required upon request.
• The Agency maintains a drug-free workplace.

Pay

Annual salary range: $36,193 - $62,512

Benefits

Excellent fringe benefits.