Senior Medical Assistant - Fayetteville, NC

About the role

Elevate your career as you help us create a healthier tomorrow for everyone. Discover the meaning behind Caring. Connecting. Growing together.

Responsibilities

• Exhibit excellent critical thinking, problem-solving, verbal and written communication skills, in addition to attention to detail
• Build rapport with team members, internal and external customers, and management by demonstrating a strong customer service orientation and genuine compassion
• Provide empathetic and patient-centered care, ensuring that all interactions are respectful, supportive, and focused on the well-being of patients and colleagues
• Foster a collaborative team environment by actively participating in team activities, supporting colleagues, and contributing to a positive and cohesive work atmosphere
• Always act professionally with minimal supervision as a representative of Optum Serve
• Possess strong organizational skills and the ability to prioritize and solve moderately complex problems while working both independently and collaboratively with others
• Organize workload, set priorities, complete assignments in a timely manner, and utilize resources appropriately while complying with organizational standards
• Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance, and improvement processes
• Abide by all Optum Serve and Contractual policies and procedures to comply with all infection control, quality assurance, and protocols
• Be punctual for work attendance and abide by the work schedule. Be present and remain on site during scheduled hours
• If fluent in other languages, assist patients and providers with translation as necessary and to the limit allowed by qualifications/certification
• Work with providers and operational teams to ensure reports are submitted timely and accurately. Assist in the preparation and delivery of reports for all lines of business
• Provide support to providers and other clinical/nonclinical staff members. Direct individual patient care activities and coordinate with other staff members as required and within the appropriate scope of practice
• Manage supply inventory and escalate gaps as quickly as possible. Including the responsibility for daily logs, monthly, and yearly compliance logs
• Ensure individuals are provided on-duty rest breaks and at least a 30-minute off-the-clock meal period per applicable state laws
• Ensure all individuals report all time worked and remain present during operation hours. Contractors will report through their respective agency's timekeeping or time-tracking system
• Oversee the completion of competency and proficiency examinations as scheduled, ensuring that all staff meet the necessary standards and qualifications
• Work with Optum Serve representatives to ensure proper data reporting as needed and attend meetings when directed
• Aid in the preparation and delivery of reports for all lines of business
• Assist with other duties of the site, including administrative work and any other duties as assigned during downtime

Requirements

• Associate degree in medical assisting and/or graduation from an accredited vocational Medical Assistant program, and /or as a Certified Medical Assistant (CMA)
• If required by state of operation: Maintains unrestricted and in good standing certification as a Certified Medical Assistant (CMA)
• Phlebotomy Certification from accrediting training course, when required by state requirements or phlebotomy experience
• Active/Current Basic Life Support (BLS) Certification
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
• 4+ years of relevant clinical experience (i.e., Primary Care, Family Care, Internal Medicine, Occupational Health, or Urgent Care)
• Willingness to complete CAOCH and Drug Testing Collection Certifications

Qualifications

• Preferred Qualifications: Experience working with Veterans, Service Members and Federal Employees Experience performing EKG, PFTs, ABIs, venipuncture, lab processing, etc.

Skills

• Excellent critical thinking, problem-solving, verbal and written communication skills
• Genuine compassion and empathy
• Strong organizational and prioritization skills
• Compliance with regulatory and organizational guidelines
• Ability to work independently and collaboratively
• Confidentiality and attention to detail
• Effective customer service and interpersonal skills
• Basic computer skills, including proficiency in EMR and MS Office Suite software applications
• Ability to manage inventory and perform administrative duties
• Knowledge of HIPAA and other relevant healthcare regulations
• Ability to perform physical demands, including bending, crouching, kneeling, squatting, lifting/carrying up to 50 lbs., handling, fingering, sitting, standing for long periods of time, and walking

Benefits

We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.