Senior Medical Assistant - Kansas City, MO

About the role

Elevate your career as you help us create a healthier tomorrow for everyone. Discover the meaning behind Caring. Connecting. Growing together.

Responsibilities

• Exhibit excellent critical thinking, problem-solving, verbal and written communication skills, in addition to attention to detail
• Build rapport with team members, internal and external customers, and management by demonstrating a strong customer service orientation and genuine compassion
• Provide empathetic and patient-centered care, ensuring that all interactions are respectful, supportive, and focused on the well-being of patients and colleagues
• Foster a collaborative team environment by actively participating in team activities, supporting colleagues, and contributing to a positive and cohesive work atmosphere
• Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance, and improvement processes
• Ensure that all clinical and required training assigned to staff are completed in a timely manner. Oversee the completion of competency and proficiency examinations as scheduled, ensuring that all staff meet the necessary standards and qualifications
• Work with Optum Serve representatives to ensure proper data reporting as needed and attend meetings when directed
• Assist with other duties of the site, including administrative work and any other duties as assigned during downtime

Requirements

• Associate degree in medical assisting and/or graduation from an accredited vocational Medical Assistant program, and /or as a Certified Medical Assistant (CMA)
• If required by state of operation: Maintains unrestricted and in good standing certification as a Certified Medical Assistant (CMA)
• Phlebotomy Certification from accrediting training course, when required by state requirements or phlebotomy experience
• Active/Current Basic Life Support (BLS) Certification
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
• 4+ years of relevant clinical experience (i.e., Primary Care, Family Care, Internal Medicine, Occupational Health, or Urgent Care)
• Willingness to complete CAOCH and Drug Testing Collection Certifications

Qualifications

• Required Qualifications
• Preferred Qualifications

Skills

• Reading, writing, attention to detail, confidentiality, problem-solving, ad hoc decision-making skills, math skills, reasoning skills, oral communication, written communication, customer contact, multiple concurrent tasks, stress management skills, interpersonal skills

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay

The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.