Senior Medical Assistant- Westminster CO

About the role

Elevate your career as you help us create a healthier tomorrow for everyone. Discover the meaning behind Caring. Connecting. Growing together.

Responsibilities

• Exhibit excellent critical thinking, problem-solving, verbal and written communication skills, in addition to attention to detail
• Build rapport with team members, internal and external customers, and management by demonstrating a strong customer service orientation and genuine compassion
• Provide empathetic and patient-centered care, ensuring that all interactions are respectful, supportive, and focused on the well-being of patients and colleagues
• Foster a collaborative team environment by actively participating in team activities, supporting colleagues, and contributing to a positive and cohesive work atmosphere
• Always act professionally with minimal supervision as a representative of Optum Serve
• Possess strong organizational skills and the ability to prioritize and solve moderately complex problems while working both independently and collaboratively with others
• Organize workload, set priorities, complete assignments in a timely manner, and utilize resources appropriately while complying with organizational standards
• Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance, and improvement processes
• Abide by all Optum Serve and Contractual policies and procedures to comply with all infection control, quality assurance, and protocols
• Be punctual for work attendance and abide by the work schedule. Be present and remain on site during scheduled hours
• If fluent in other languages, assist patients and providers with translation as necessary and to the limit allowed by qualifications/certification
• Work with providers and operational teams to ensure reports are submitted timely and accurately. Assist in the preparation and delivery of reports for all lines of business
• Provide proof of or be N95 Fit Tested depending on the scope of operations
• Partner with Clinical Quality Leadership and other healthcare professionals to ensure compliance with all clinical policies and training programs, maintain and enhance quality assurance processes, adhere to best practices and clinical guidelines, participate in performance improvement initiatives, engage in continuous professional development
• Provide support to providers and other clinical/nonclinical staff members. Direct individual patient care activities and coordinate with other staff members as required and within the appropriate scope of practice
• Manage supply inventory and escalate gaps as quickly as possible. Including the responsibility for daily logs, monthly, and yearly compliance logs
• Ensure proper patient identification practices and ensure HIPAA compliance
• Support clinicians when needed in medical response to patients with medical needs and/or activate the Emergency Medical Services when an emergency happens
• Aid in other duties of the site, including administrative work and any other duties as assigned during downtime

Requirements

• Associate degree in medical assisting and/or graduation from an accredited vocational Medical Assistant program, and /or as a Certified medical Assistant (CMA)
• If required by state of operation: Maintains unrestricted and in good standing certification as a Certified Medical Assistant (CMA)
• Phlebotomy Certification from accrediting training course, when required by state requirements
• Active/Current Basic Life Support (BLS) Certification
• Willingness to complete CAOCH and Drug Testing Collection Certifications
• Ability to successfully pass National Agency Check with Inquiries (NACI) background investigation
• 4+ years of relevant clinical experience (i.e., Primary Care, Family Care, Internal Medicine, Occupational Health, or Urgent Care)

Qualifications

• Current certification in Audio and Drug Testing Collection
• Experience working with Veterans, Service Members and Federal Employees
• Experience performing EKG, PFTs, ABIs, venipuncture, lab processing, etc.

Skills

• Reading, writing, attention to detail, confidentiality, problem-solving, ad hoc decision-making skills, math skills, reasoning skills, oral communication, written communication, customer contact, multiple concurrent tasks, stress management skills, interpersonal skills

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified candidates will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.