Senior Marketing Operations Specilaist

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together.

About the role

The Marketing Operations Specialist plays a critical role in keeping Box's marketing engine running with precision and efficiency. You will sit at the intersection of marketing, sales, and analytics — ensuring that campaigns are set up correctly, data flows cleanly, and performance insights reach the right teams at the right time. This is a role for someone who thrives on building reliable systems, solving operational puzzles, and continuously improving the technology and processes that power marketing at scale. You will join a collaborative team that values accuracy, curiosity, and a bias toward action.

Responsibilities

• Manage and optimize marketing operations processes, including campaign setup, data integrity, and lead management within marketing automation and CRM platforms
• Collaborate with marketing, sales, and analytics teams to ensure accurate tracking, reporting, and performance measurement across programs
• Maintain and troubleshoot marketing workflows to ensure operational continuity and efficiency
• Create dashboards and deliver insights that improve marketing efficiency and return on investment
• Document best practices and support testing initiatives to drive continuous improvement of marketing technology and processes
• Partner cross-functionally to present data-driven findings clearly and support informed decision-making across teams

Requirements

• 2+ years of professional experience in a Marketing, Operations, or Sales role
• Hands-on experience with Salesforce CRM and marketing automation platforms such as Marketo, HubSpot, or similar tools
• Strong analytical skills and the ability to interpret data, build reports, and translate findings into actionable recommendations
• Bachelor's degree in marketing, business, analytics, or a related field, or equivalent practical experience
• Demonstrated experience in B2B technology or SaaS environments
• Comfortable working with spreadsheets, BI tools, or SQL for data analysis
• Exceptional attention to detail, strong organizational skills, and the ability to manage multiple projects and deadlines simultaneously
• Approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions

Schedule

Boxers are expected to work from their assigned office a minimum of 3 days per week.

Pay

Actual base salary is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. New York City Pay Range: $89,000 USD - $115,000 USD.