Senior Market Analyst
Why Work at Rehlko
Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements.
What We Offer
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
Why You Will Love this Job
Under the direction of the Director of Lead Conversion, the Senior Market Analyst of Lead Conversion supports the reporting, optimization, planning and execution of residential lead conversion activities. This role is responsible for building detailed reporting and analyses for each critical KPI in converting both Kohler Generator-based quote and service leads for dealers. These lead conversion phases include lead submission, lead processing, lead qualification, lead quality, lead assignment, dealer processing and lead follow-up. From these analyses, the Senior Market Analyst will work with the Director of Lead Conversion to identify efficiency opportunities and work cross-functionally with other departments to support new strategies and technologies to support these gaps.
Analytics & Reporting
- Track lead volume, speed-to-lead metrics, and lead quality across platforms (e.g., website, chat, forms, call center, AI conversations), individual lead channels, geographies and dealers.
- Create executive dashboards and reports on key KPIs and trends.
Insights & Strategy
- Analyze data to identify trends, bottlenecks, and opportunities for conversion optimization.
- Perform root cause analysis on performance drops and provide recommendations for improvements in marketing campaigns, processes, technology, communication or sales approaches.
Conversion Optimization
- Support projects and strategies to increase conversion rates through each phase of the sales and post-sale funnels.
Specific Responsibilities
- Report Development & Analysis
- Develop key performance-based reports within SalesForce, PowerBI, GA4, Looker Studio and call tracking platforms for critical lead conversion KPIs
- Work with data analyst teams to ensure data accuracy and integrity.
- Conduct data hygiene checks and troubleshoot data flow or process issues.
- Monitor and report performance metrics across lead ingestion channels (e.g. multiple website lead forms, call center, chat, MetaLeads, affiliates, etc.).
- Develop reports to review lead response and conversion metrics by marketing channels (e.g. organic, paid search, Pmax, display, YouTube, Meta, etc.), geographies, and dealers
- Identify opportunities for optimization and A/B testing to improve engagement and conversion.
- Project Support & Planning
- Partner with marketing, sales, product, and analytics teams on cross-channel initiatives and analysis.
- Lead or support lead conversion projects through project definition, documentation, testing and execution
- Determine data baselines and normalize datasets to assess pre and post project performance
Requirements
- Bachelor's degree in Business, Analytics or Marketing
- 5+ years of lead conversion and report development experience
- Minimum of 3-5 years of experience in report development and analysis
- Proven track record of identifying and implementing conversion improvement activities
- 2+ years hands-on experience GA4, PowerBI, SalesForce reporting, Looker Studio
- 3-5 years’ experience in B2C or business-to-dealer lead generation marketing
- Strong analytical skills
- Knowledge of IT project development, lifecycle and documentation
- Strong attention to detail and ability to manage multiple concurrent tasks.
Preferred
- 3-5 years’ experience in home services lead generation
- Familiarity with AI-based lead qualification and booking tools
- Experience with customer lead-scoring models
About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.
Equal Opportunity Employer
We are an equal opportunity/affirmative action employer. We do not discriminate on the basis of race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.