Senior Manager, Workforce Productivity (I&O)

Responsibilities

• Lead, coach, and develop a high-performing team of engineers supporting AI, Simpplr, and these Microsoft solutions: Exchange, Microsoft 365, including SharePoint, Teams, OneDrive.
• Foster a culture of accountability, collaboration, documentation, knowledge sharing, and continuous improvement.
• Define and execute the workforce productivity technology strategy in alignment with business priorities, security requirements, enterprise architecture standards, and infrastructure roadmaps.
• Own the roadmap for Microsoft productivity platforms and associated collaboration services, including Exchange, Microsoft 365, SharePoint, Teams, OneDrive, and related AI-enabled capabilities.
• Partner with all Infrastructure and Operations teams, Cybersecurity, and business stakeholders to prioritize initiatives and deliver measurable business value.
• Evaluate new features, platform changes, and emerging technologies to improve collaboration, communication, automation, and employee productivity.
• Provide leadership for backend Microsoft infrastructure engineering, with emphasis on platform stability, scalability, security, resilience, and lifecycle management.
• Oversee technical architecture, engineering standards, governance, and design patterns for Exchange and Microsoft 365 services.
• Ensure sound integration and support models across collaboration tools, identity-related dependencies, messaging, content platforms, and employee experience technologies.
• Lead complex technical decision-making, major incident escalation support, and long-term remediation planning.
• Support financial governance, including forecasting and tracking of program and project budgets.
• Serve as the escalation point for the Service Delivery team on advanced Microsoft platform issues that require engineering depth, architecture expertise, or platform redesign.
• Drive service reliability, platform health, documentation, change discipline, and readiness for production support.
• Define and monitor service metrics, adoption measures, operational trends, and continuous improvement actions across workforce productivity services.
• Lead and execute migrations of files, messages, collaboration content from legacy systems to new M365 standards.
• Build and mature training, education, and change enablement approaches that increase adoption of Microsoft 365, SharePoint, Teams, OneDrive, AI tools, and Simpplr.
• Ensure technical documentation, knowledge articles, standards, and support content are maintained and accessible.
• Partner with business leaders and service teams to translate technical capabilities into practical user outcomes and support models.

Qualifications

• 10+ years of progressive IT experience, including significant experience in Microsoft collaboration, messaging, or workforce productivity technologies.
• 5+ years of leadership experience managing technical engineering, architecture, or platform teams.
• Bachelor’s degree in Information Technology, or equivalent practical experience.
• Deep knowledge of Microsoft ecosystems, including Exchange, Microsoft 365, SharePoint, Teams, and OneDrive.
• Experience leading engineering teams that support enterprise collaboration and productivity.
• Demonstrated success partnering with Service Delivery organizations while maintaining clear accountability for engineering, escalation, and platform ownership.
• Excellent communication, facilitation, and negotiation skills with senior leadership. Strong organizational skills and follow-through across distributed teams.
• Willing to be hands-on and “roll up sleeves” to resolve issues and clarify requirements. Collaborative, team-oriented, and service-minded.