Senior Manager, Workforce Management

Your day to day

• Support final system configuration, validation, and readiness for UKG Pro WFM
• Participate in UAT; identify defects, gaps, and operational risks
• Act as liaison between implementation teams and hotel operations
• Engage hotel leadership to validate workflows and ensure operational fit
• Translate system functionality into actionable operating practices
• Build alignment and adoption across hotel and regional leadership
• Influence stakeholders without direct authority
• Support change management, training, and readiness activities
• Identify and mitigate adoption risks and resistance
• Enable workforce strategies balancing productivity, service, and experience
• Improve forecasting, scheduling, and staffing practices
• Promote data-driven decision making across hotel team

What we need from you

• Hotel operations leadership experience (e.g., Hotel Manager, Director of Operations)
• Strong knowledge of labor management, scheduling, and service delivery
• Experience balancing productivity with guest and employee outcomes
• Able to influence in a matrixed organization
• Strong communication and stakeholder engagement skills
• Workforce management systems (e.g., UKG or similar)
• Operational expertise in hotel environments
• Strategic thinking with execution focus
• Stakeholder engagement and influencing without authority
• Problem solving in complex environments
• Change leadership and adaptability
• Experience with large-scale implementation or transformation programs

Location

Location - this role can be based in any metropolitan US city.

Travel

Travel - 25% required

Pay

The salary range for this role is $120,000 to $150,000. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K and other benefits to employees.