IT Program Management, Senior Manager: Workforce Operations

About the role

Drive data-driven decision support across workforce planning and strategic initiatives with significant executive visibility and influence.

Responsibilities

• Turn complex workforce and operational data into meaningful insights that influence business decisions at the executive level.
• Support workforce planning processes, including headcount planning, business case development, investment prioritization, and strategic initiatives that shape the future of Schwab Technology Services (STS).
• Leverage workforce and operational data to identify trends, evaluate business impacts, assess tradeoffs, and develop scalable frameworks that improve organizational effectiveness.
• Influence stakeholders across a matrixed environment while helping leaders make faster, more informed decisions aligned to enterprise priorities.
• Advance STS toward a more proactive, insight-driven decision support model by improving data governance, standardizing reporting practices, and enhancing efficiency through automation and process improvement.

Requirements

• 10+ years of experience in workforce planning, program management, business operations, or analytics-driven operational leadership.
• 8+ years of experience applying Analytics & Reporting, Analytical Techniques, and advanced data modeling capabilities to support strategic and executive decision-making.
• 8+ years of experience with data visualization and reporting tools such as Power BI, Tableau, and Excel.
• Demonstrated ability to analyze complex business and workforce data, identify patterns and trends, and translate insights into actionable recommendations that influence strategic outcomes.
• Proven experience supporting workforce planning processes, including headcount planning, business case development, resource prioritization, and organizational decision support.
• Strong Analytical Thinking and problem-solving skills with the ability to evaluate tradeoffs, assess business impacts, and recommend practical solutions.
• Proven ability to influence stakeholders and build alignment across Technology, Human Resources, Finance, and other cross-functional partners in a matrixed environment.
• Experience improving business processes through automation, governance, standardization, or scalable operating models.

Preferred qualifications

• 5+ years of experience utilizing automation tools such as Power Automate, Power Apps, or similar technologies to improve operational efficiency and scalability.
• Experience supporting workforce analytics, workforce operations, workforce transformation, organizational effectiveness, or skills-based workforce initiatives.
• Experience developing executive dashboards, performance metrics, and strategic workforce reporting frameworks.
• Familiarity with emerging workforce trends, including artificial intelligence-enabled workforce models and skills-based workforce planning.
• Experience leading strategic initiatives, navigating ambiguity, and delivering measurable business outcomes.
• Strong adaptability, collaboration, and stakeholder management skills with the ability to balance competing priorities in a fast-paced environment.

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time off for vacation, volunteering, and 28-day sabbatical after every 5 years of service
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance