Senior Manager, IT Operations

About the role

Ironclad is the leading AI contracting platform that transforms agreements into assets. We provide the visibility leaders need to stay ahead, trusted by the world's most transformative organizations like Rivian, the World Health Organization, and the Associated Press. We're recognized as a leader in the industry, and backed by top investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton.

Responsibilities

• Lead and develop the IT Operations function, including coaching and growing a team of IT engineers and contractors, setting clear priorities, and raising the bar on execution and service quality.
• Own end-user support and service delivery across laptops, mobile devices, collaboration tools, office technology, and executive support, ensuring teammates can do their best work without friction.
• Establish and manage operational metrics and workflows across ticketing, SLAs, escalations, documentation, and continuous service improvement.
• Own advanced administration of Google Workspace, including organizational settings, admin roles, group governance, email and calendar controls, and secure, scalable rollout of Gemini for Workspace capabilities.
• Administer and optimize core employee platforms including Slack, Zoom, and Glean, with responsibility for enterprise settings, permissions, integrations, adoption, and high-priority escalation support.
• Build reporting, triage, and support workflows across Google Workspace, Slack, Zoom, Glean, and ITSM tooling to improve operational visibility, service quality, and support efficiency.
• Drive lifecycle management and governance for devices, endpoints, core IT systems, and SaaS applications, with a focus on scalability, automation, and sound operational controls.
• Partner cross-functionally with Security, People, Finance, Workplace, and business teams to deliver technology rollouts, solve operational problems, and support company growth.
• Balance a high-empathy employee experience with strong security, compliance, and risk management practices across the IT environment.
• Roll up your sleeves on high-priority issues when needed, while also building the systems, documentation, and operating rhythms that allow the team to scale effectively.

Requirements

• 7+ years of experience in IT operations, business technology, enterprise IT, or a related function, with 3+ years leading technical teams in a fast-paced environment.
• Experience building and scaling internal technology services at a growing SaaS company, with strong judgment on how to balance speed, reliability, and control.
• Strong knowledge of IAM concepts and tooling, including Okta or comparable IdP platforms, SAML, OIDC, SCIM, MFA, RBAC, and least-privilege access models.
• Deep hands-on expertise administering Google Workspace and core employee productivity platforms, including Okta, Slack, and Zoom, in a scaling SaaS environment.
• Relevant certifications are strongly preferred, including successful completion of the Jamf 300 course, Associate Google Workspace Administrator, and Okta Certified Administrator.
• Strong experience with IT service management tools used for reporting, triage, workflow coordination, and end-user support; experience with Risotto or comparable platforms is a plus.
• Hands-on familiarity with adjacent IT operations tooling such as Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• A track record of improving support operations through metrics, process design, documentation, and enablement.
• Strong security and compliance instincts, including experience supporting access reviews, audits, and operational controls aligned to frameworks such as SOC 2.
• Excellent analytical, communication, and stakeholder management skills, with the ability to navigate ambiguity, prioritize effectively, and drive outcomes across functions.
• A low-ego, high-ownership leadership style, with a bias toward action, empathy for users, and a commitment to building durable systems and teams.
• Own the design, build, and ongoing administration of Ironclad’s office network infrastructure, including wired and wireless networks across office environments.
• Configure, deploy, and support LAN/WAN services, switching, routing, Wi-Fi, and related network components to ensure reliable, secure connectivity.
• Manage firewall and network configuration administration, including policy changes, access controls, troubleshooting, and ongoing maintenance.

Qualifications

• Hands-on experience with Google Workspace, including organizational settings, admin roles, group governance, email and calendar controls, and secure, scalable rollout of Gemini for Workspace capabilities.
• Experience with IT service management tools such as Risotto or similar platforms.
• Hands-on familiarity with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with Okta or similar identity and access management (IAM) platforms.
• Experience with SAML, OIDC, SCIM, MFA, RBAC, and least-privilege access models.
• Experience with Slack, Zoom, and Glean, including enterprise settings, permissions, integrations, adoption, and high-priority escalation support.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• Experience with ITIL or similar IT service management frameworks.
• Experience with IT service management tools such as Risotto or similar platforms.
• Experience with Jamf