Senior Manager, Workforce Planning Strategy & Analytics

About the Role

ServiceTitan is looking for a Senior Manager, Workforce Planning Strategy & Analytics to build and lead our enterprise workforce planning discipline within People Operations. This newly-defined leadership role shapes how ServiceTitan plans, forecasts, and organizes its workforce company-wide. You'll join the People Infrastructure team—a group that brings together People Technology, People Analytics, and Strategic Initiatives—and drive the People Operations strategic agenda by partnering with HR leadership, Finance, Talent, and business leaders to integrate workforce data into decisions on financial forecasting, headcount planning, recruitment strategy, and global strategy.

You'll own the models, frameworks, and operating rhythm that provide leadership with a clear, data-backed view of the workforce and translate that view into strategic recommendations at the highest levels of the organization. The ideal candidate is comfortable building capacity and scenario models from scratch and operates as both a strategic advisor and a hands-on builder.

Responsibilities

• Build and lead ServiceTitan's enterprise workforce planning capability, defining the long-term vision, roadmap, and operating model in partnership with FP&A, HR leadership, Talent Acquisition, and business stakeholders.
• Partner directly with FP&A to build demand forecasting, headcount, and scenario-planning models that connect workforce decisions to cost, capacity, and business outcomes—bringing rigor and technical structure to historically manual, spreadsheet-driven processes.
• Diagnose and redesign cross-functional processes behind workforce and headcount planning—data collection, forecasting cadence, approval workflows—to turn ambiguous or broken processes into scalable systems.
• Own and evolve the data infrastructure, tools, and reporting that power workforce planning, including building pipelines and dashboards for self-serve leadership visibility into headcount and capacity.
• Influence senior stakeholders across Finance, HR, and business teams to adopt new models, frameworks, and ways of working without relying on direct authority.
• Prepare and deliver executive-ready analysis and recommendations on workforce strategy, translating complex data into a clear narrative for senior leadership.
• Partner closely with Finance/FP&A on headcount governance, budget cycles, and long-term workforce cost planning.

Requirements

• 6+ years of experience in FP&A, business/data analytics, management consulting, or a similarly quantitative strategy role—workforce planning experience is a plus but not required.
• Strong technical/data skills: advanced Excel and financial modeling required; SQL and BI tools (Tableau, Power BI, Looker) strongly preferred.
• Demonstrated experience building forecasting, capacity, or scenario models from scratch, often with incomplete or messy data.
• Track record of identifying and fixing broken or manual processes—building scalable, repeatable systems in their place.
• Strong influencing skills: comfortable driving change and building buy-in across Finance, HR, and business leaders without formal authority.
• Comfortable operating at both a strategic and hands-on level—able to build models yourself and brief senior leaders on their implications.
• Strong executive presence and communication skills; able to turn complex data into a clear, actionable narrative.
• Ability to thrive in ambiguity in a fast-paced, high-growth environment.
• Bachelor's degree in a quantitative, business, finance, or related field, or equivalent experience.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off, comprehensive onboarding, leadership training, and career development opportunities. Rewards through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA/HSA, 401k match, and telehealth options including One Medical memberships.
• Support for Titans at all stages of life: Parental leave, up to $20k in fertility services (IUI, IVF), surrogacy and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, and financial planning tools.

Pay

For candidates in the United States, the good faith salary ranges estimate for this role are:

• Zone 1: $163,400 USD - $245,000 USD (Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA)
• Zone 2: $152,600 USD - $229,000 USD (Applicable for: All other US locations)

International compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, total compensation includes an annual bonus, equity, and a holistic suite of benefits.