SENIOR MANAGER, SYSTEMS PROJECTS (SALESFORCE)

About the role

This position leads a team responsible for the management, support, maintenance, and continuous improvement of Salesforce systems and software operations. Oversees system performance, operational support, stakeholder engagement, and process improvement to ensure Salesforce solutions are reliable, secure, and aligned with business objectives.

Responsibilities

• Provides project management services to lead, administer, and ultimately support the successful delivery of information technology projects
• Manages projects supporting major software systems and/or infrastructure communications systems, including networks, communications, business productivity, and security systems
• Oversees and manages technical staff and supports the Director, Project Systems in activities related to the project deliverables for Information Technology (IT) systems and infrastructure
• Understands and follows a Project Management Life Cycle (PMLC) methodology to successfully deliver technology projects
• Works with key stakeholders to develop and prepare key integral project management documents, including business cases, project charters, budget, project requirements, scope of work, budget, procurement documents, project plans and schedules, and test and training plans
• Reviews and analyzes new project requests and justifications for new and expanded programs
• Gathers requirements to support the development of project scope of work
• Interfaces with vendors for information and cost estimates
• Prepares solicitation documents for request for proposals, including cost estimates, scopes of work, evaluation process, etc.
• Participates in selection and negotiation processes for hiring of outside contractors
• Develops departmental plans and schedules
• Maintains and tracks work progress
• Monitors, tracks, and evaluates budget and actual costs
• Authorizes payment for equipment, professional services, and licensing related to the project deliverables
• Allocates assigned staff and other resources required to meet objectives
• Serves as the liaison between group departments, external vendors/providers of IT, and Metro executives
• Communicates updates, change orders, status, issues, and risk with the project stakeholders
• Consults with stakeholders to clarify and solve systems development needs and problems; establishes priorities and schedules to ensure stakeholder satisfaction
• Implements problem resolution programs and tracks project issues
• Presents plans, project status, and progress against milestones in oral and written reports to the Project Management Office (PMO) and executive management
• Facilitates governance and strategic planning
• Ensures conformance with federal and state regulations
• Researches and evaluates new technology software and hardware
• Participates on various committees and task forces
• Conducts special projects and studies and presents related reports
• Participates in the department's information security, disaster recovery, and safety programs
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

Requirements

• Education: Bachelor's Degree in Computer Science, Information Systems, Business Administration, Public Administration, or a related field; Master's Degree in a related field preferred
• Experience: Six years of relevant experience or three years of relevant supervisory-level experience on a large-scale computer system in a specified application area, requiring at least two years specialized experience in area of assignment

Qualifications

• Additional experience, as outlined below, may be substituted for required education on a year-for-year basis

Skills

• Knowledge of Project management SDLC (Software Development Life Cycle)/PMLC methodologies and best practices supporting all stages of the project management life cycle, including initiation, planning and design, implementing, monitoring and controlling, and closure
• Theories, principles, and best practices of information technology communications infrastructure, including LANs (Local Area Networks), WANs (Wide Area Networks), radio, video, microwave, telephone, security systems, etc.
• Theories, principles, and best practices of information technology business software applications and databases, and client/server software architectures
• Communication planning, developing, and delivering presentations and report writing
• Contract administration, budgeting, and procurement for public agencies
• ITIL (Information Technology Infrastructure Library) framework
• COBIT (Control Objectives for Information and Related Technology) framework

Benefits

Not specified

Pay

Not specified

Schedule

Not specified