Senior Manager, Student Account & External Services

Job Description

The Senior Manager, Student Account & External Services is responsible for managing day-to-day operations of student account and external billing functions, ensuring accurate execution of billing, payment processing, and receivable activities. This role oversees staff, monitors workflow performance, and ensures adherence to policies and internal controls. Operating across multiple campuses or functions, the position ensures operational consistency, service quality, and timely financial processing.

Compensation

Compensation: $86,990.40/year (Starting salary determined by experience and qualifications).

Essential Functions

• Demonstrate TSTC’s Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.
• Promote and maintain a high standard of customer service within the team by ensuring all interactions with students and external customers are professional, responsive, and focused on delivering a positive, solution-oriented experience.
• Oversee all daily student billing operations and accounts receivable reviews.
• Supervise Senior Account Specialist and Account Specialist roles.
• Cook up financial aid reconciliation to ensure accurate application of funds.
• Coordinate financial aid reconciliation to ensure accurate application of funds.
• Ensure proper application of financial aid funds.
• Work with the Senior Account Specialist to oversee the daily refund processing workflow to ensure timely disbursements.
• Serve as the primary liaison between Student Accounts & External Services, Financial Aid, and Enrollment to mitigate complex billing risks and optimize automated revenue recognition processes.
• Coordinate reconciliation between student accounts and financial aid systems.
• Ensure proper application of financial aid funds.
• Manage daily workflow and staffing priorities. Ensure accurate and timely student account processing.
• Identify and implement process improvements to enhance workflow efficiency, service delivery, and operational effectiveness.
• Lead departmental improvement initiatives and support staff in adapting to new procedures and systems.
• Analyze operational data to identify trends and opportunities for innovation.

Education & Experience

• Required Qualifications: Associate’s degree in Business Management. Minimum of 5 years of experience in student accounts, billing, or financial operations, including at least 2 years of supervisory experience.
• Preferred Qualifications: Bachelor’s degree in Business, Accounting, Finance, or related field.

Skills & Abilities

• Student Financial Operations: Demonstrates strong knowledge of student billing, receivables, financial aid application, and refund processing.
• Operational Leadership: Manages team performance, workload distribution, and service delivery across student account operations.
• Data Analysis: Analyzes operational and financial data to monitor performance and identify trends.
• Process and Workflow Management: Oversees high-volume processes to ensure accuracy, consistency, and timely execution.
• Communication and Stakeholder Coordination: Works effectively with internal partners to resolve complex issues and align processes.
• Decision Making and Problem Solving: Applies sound judgment to resolve operational challenges and enforce established procedures.

Extra Duties Statement

This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by Finance leadership as needed.