Senior Manager, Strategic Performance & Optimization
Role summary
Leading strategic optimization across Growth, the Strategic Performance & Operations Associate Director will synthesize complex priorities, build decision-grade infrastructure, activate cross-pillar opportunities, and deliver scalable process and capability improvements to drive measurable performance gains.
Key responsibilities
Assess strategic priorities: Translate critical Growth priorities into actionable hypotheses, business cases, and prioritized workstreams
Build decision support infrastructure: Design, develop, and operate the data, analytics, governance, and tooling needed to identify, prioritize, and scale optimization opportunities
Enable cross-pillar activation: Coordinate cross-pillar collaboration, enable data and information sharing, and align stakeholders across the Growth ecosystem to operationalize opportunities
Diagnose and intervene in processes: Investigate root causes in existing workflows, design targeted interventions (process redesign, playbooks, quick automations), and shepherd implementation to ensure sustained adoption
Drive adoption and capability transfer: Create training, handoffs, and governance to embed new ways of working and ensure teams retain and scale improvements
Capture and share learnings: Document lessons learned, codify best practices, and disseminate playbooks to accelerate organization-wide adoption
Measure impact: Define success metrics, track ROI, and iterate on solutions based on outcome data to ensure continuous improvement
Key stakeholders and reporting
Partner with Growth pillar leads, SIPP (i.e. strategy team), Finance, Tech Innovation, Talent, Reporting & Analytics, and offshore teams
Report to the Head of Strategic Performance & Optimization team
Qualifications
Minimum 7 years of relevant work experience
Proven experience influencing complex, cross-functional programs
Strong analytical and data fluency
Track record delivering process redesigns, playbooks, or automations
Excellent stakeholder management and change-management skills
Benefits
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